Sales Support Representative – Varsity Performing Arts

Job not on LinkedIn

🔥 13 hours ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Varsity Brands

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚽ Sports

🏭 Manufacturing

📚 Education

💰 Private equity on 2025-04

Sports • Manufacturing • Education

Varsity Brands is a company that builds school pride, student engagement and community spirit through two interrelated businesses: BSN SPORTS and Varsity Spirit. BSN SPORTS is described as a leading marketer, manufacturer and distributor of sporting goods, apparel, and equipment. Varsity Spirit is the leading global source for cheer, dance, performing arts and yearbook products, programs and experiences. Varsity Brands partners with elementary, middle and high schools, colleges and other organizations across North America to provide customizable products and programs that support sport and spirit activities.

📋 Description

• Serve as the primary internal support partner for the VPA Sales Team. • Manage the complete lifecycle of customer orders from submission through shipment. • Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments. • Build relationships with Sales Representatives by providing updates, resolving issues, and identifying solutions. • Drive operational excellence through process improvements, collaboration, and proactive communication. • Serve as the primary internal liaison for assigned Sales Representatives and sales regions. • Respond to inquiries regarding products, orders, timelines, and processes. • Provide updates regarding order status, production timelines, artwork, and customer requests. • Navigate internal processes and identify resources to resolve customer needs. • Maintain understanding of products, sales programs, order processes, and company policies. • Escalate complex issues while maintaining ownership through resolution. • Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate order fulfillment. • Communicate production updates, potential delays, and recommended solutions to Sales. • Assist with special projects and department initiatives. • Participate in ongoing cross-training. • Identify trends in customer inquiries and internal processes. • Recommend improvements to enhance efficiency, communication, and customer experience. • Support implementation of new tools, systems, and process enhancements.

🎯 Requirements

• Exceptional customer service mindset with a commitment to supporting internal and external customers. • Strong verbal and written communication skills. • Excellent organizational and time management skills. • Ability to prioritize multiple projects in a fast-paced environment. • Strong attention to detail and follow-through. • Self-motivated with excellent problem-solving skills. • Ability to build collaborative relationships across departments. • Positive attitude with a team-first mentality. • Ability to adapt to changing priorities while maintaining accuracy. • Previous experience in customer service, sales support, account management, or order management. • Experience supporting field sales organizations preferred. • Experience within the performing arts, music, apparel, or custom products industry is a plus. • Bachelor's degree preferred but not required. • Ability to stand for long periods of time. • Ability to perform repetitive body movements regularly. • Ability to lift 15–50 lbs. regularly from floor to waist. • Finger and hand dexterity and ability to read text on a screen. • Ability to tolerate working in a non-climate-controlled environment.

🏖️ Benefits

• Comprehensive Health Care Benefits • HSA Employer Contribution/ FSA Opportunities • Wellbeing Program • 401(k) plan with company matching • Company paid Life, AD&D, and Short-Term Disability • Generous My Time Off & Paid Holidays • Varsity Brands Ownership Program • Employee Resource Groups • Access to Financial Coaching and member-owned Credit Union • St. Jude Partnership & Volunteer Opportunities • Employee Perks including discounts on personal apparel and equipment!