Production Support Representative – First Shift

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Varsity Brands

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚽ Sports

📚 Education

🤝 B2B

💰 Private equity on 2025-04

Sports • Education • B2B

Varsity Brands is a company that elevates student experiences by providing products, programs, and events for schools, teams, and youth sports. Its two main divisions—BSN SPORTS and Varsity Spirit—supply customized uniforms, apparel, footwear, fanwear, equipment, facility branding, competitions, training camps, yearbooks, and school-partnership services (IMPACT) aimed at building school spirit and student success. Varsity Brands serves schools, clubs, and communities nationwide, focusing on youth athletics, cheer/dance, and school engagement initiatives that reach millions of students.

📋 Description

• Deliver first-class customer service by managing inbound order inquiries with urgency and professionalism. • Provide timely and accurate order status updates to Sales and Support. • Investigate and resolve issues related to production, inventory, and warehouse operations. • Proactively follow up with internal facilities to ensure open tasks and inquiries are resolved to completion. • Respond to all inquiries and provide status updates within established department timelines. • Assess order discrepancies (shortages, lost or defective items) and determine when replacement orders are necessary. • Act as the primary internal contact for order changes and updates. • Communicate clearly and professionally through organized, informative email correspondence. • Support and adhere to all company policies, procedures, and operational guidelines.

🎯 Requirements

• Strong written and verbal communication skills • Excellent organizational and time-management abilities • High attention to detail and proven problem-solving and critical-thinking skills • Ability to manage multiple priorities in a fast-paced environment • Customer-focused mindset with a sense of urgency • Ability to work independently in a remote environment • Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems • Previous customer service, production support, or order management experience preferred

🏖️ Benefits

• Comprehensive Health Care Benefits • HSA Employer Contribution/ FSA Opportunities • Wellbeing Program • 401(k) plan with company matching • Company paid Life, AD&D, and Short-Term Disability • Generous My Time Off & Paid Holidays • Varsity Brands Ownership Program • Employee Resource Groups • Access to Financial Coaching and member-owned Credit Union • St. Jude Partnership & Volunteer Opportunities • Employee Perks including discounts on personal apparel and equipment!