Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $85k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Vatica Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $1.2M Venture Round on 2013-11

Healthcare • Healthcare Insurance • SaaS

Vatica Health is a healthcare company that offers advanced solutions for risk adjustment and quality of care. By combining expert clinical teams with cutting-edge technology, Vatica Health improves financial performance for health plans and providers by capturing accurate diagnosis codes and reducing audit risks. The company's model enhances provider utilization of preventive services and patient engagement, while also supporting quality programs at the time of patient visits. With seamless integration into provider workflows, Vatica Health focuses on increasing coding accuracy, compliance, and efficiency, ultimately benefiting health plans, providers, and patients. Their EMR-agnostic technology and on-site clinical consultants ensure improved care delivery and wellness outcomes, particularly through services like Annual Wellness Visits.

📋 Description

• Build relationships with assigned healthcare clients and understand the business goals behind their requests • Help clients apply product capabilities, workflows and best practices • Review client performance, platform adoption and account health information • Identify emerging risks or opportunities and coordinate practical next steps • Lead routine client check-ins and contribute to business reviews • Seek feedback on satisfaction, outcomes and product experience • Learn Cozeva and Vatica Health products and relevant healthcare developments • Investigate client questions and coordinate resolution across Product, Implementation, Provider Engagement and other teams • Support client onboarding, adoption and regulatory submission activities as applicable • Gather and evaluate client feedback and enhancement requests • Explain business needs to Product and share effective practices with other clients • Recognize opportunities for expanded product and service use and support commercial colleagues with follow-up • Help deliver client education through training sessions, webinars or office hours • Document client priorities, decisions, risks and follow-up in applicable systems

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience • At least four years of progressive experience in healthcare administration, healthcare technology, or a related client-facing or product role • Foundational knowledge of value-based care • Working knowledge of population health, quality programs and risk adjustment, including familiarity with HEDIS and Medicare Stars • Experience working with health plans, independent physician associations (IPAs), management services organizations (MSOs), large health systems or similar enterprise healthcare organizations • Ability to learn healthcare software and workflows, analyze product use and performance data, and translate client needs into practical recommendations • Ability to investigate complex questions, adapt to changing priorities, and drive action with colleagues across teams without direct authority • Strong written and verbal communication, including the ability to lead client conversations and present data and recommendations clearly • Ability to travel for client meetings as needed and collaborate with colleagues across time zones • Preferred: Experience with a healthcare software-as-a-service (SaaS) product or in a customer success or account management role • Preferred: Direct experience with quality programs such as HEDIS or Stars, or risk adjustment models such as CMS-HCC

🏖️ Benefits

• Competitive salary based on experience and skills • Bonus Potential (based on role and is discretionary) • 401k plans • Room for growth and advancement • Comprehensive Medical, Dental, and Vision insurance plans • Tax-free Dependent Care Account • Life insurance • Short-term disability • Long-term disability • Excellent PTO policy • Great work-life balance environment • Strong supportive teams