Customer Support Specialist

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Vehlo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🚘 Automotive

📦 Logistics

💼 Consulting

Automotive • Logistics • Consulting

Vehlo is a technology company that provides a suite of industry-focused software and payments solutions for vehicle service operations, including dealership service lanes and independent auto repair shops. Their platform streamlines shop workflows, increases technician productivity, helps close more repair orders, and integrates payment processing, consumer financing, and capital lending to improve revenue and customer experience. Vehlo’s products are built by industry veterans to optimize operations, drive customer loyalty, and connect with existing shop software.

📋 Description

• Provide timely, professional support to existing merchants via phone, email, and chat • Process account updates including bank changes, pricing adjustments, and monthly statement uploads • Explain Dealer Pay program options, pricing structures, and compliance requirements • Investigate and resolve payment-related issues, including statement discrepancies and account concerns • Assist with escalated issues involving terminals, virtual terminals, card security, and unusual processing activity • Maintain accurate records of merchant interactions, updates, and resolutions in CRM and internal systems • Collaborate with Technical Support, Implementation, Enrollment, and Operations teams • Advise on interchange rates, PCI compliance, payment network rules, and DMS-integrated payment workflows • Stay current on Dealer Pay systems, tools, product updates, and platform functionality • Use Microsoft Office, Slack, and CRM tools to manage communications and workflows • Travel as needed

🎯 Requirements

• 2+ years of experience in customer support, preferably in payment processing, fintech, or automotive dealership operations • Working knowledge of interchange, PCI compliance, processing systems, and dispute resolution • Strong verbal and written communication skills • Ability to explain technical or financial concepts clearly to non-technical audiences • Proven problem-solving ability with a proactive, ownership-oriented approach • Experience managing complex or escalated customer inquiries • Proficiency in Microsoft Office, including Excel, Outlook, and Word • Proficiency in Salesforce • High attention to detail and strong organizational habits • Experience with merchant services platforms, payment terminals, or virtual terminal environments preferred • Familiarity with surcharge and consumer choice pricing programs and compliance requirements preferred • Exposure to DMS platforms preferred • Must reside in a state where the company is authorized to employ workers • Must maintain a dedicated, safe, and distraction-free workspace if working remotely • Reliable high-speed internet connection sufficient for video conferencing and job-related systems if working remotely • Ability to work core hours aligned to the stated time zone or schedule expectations • Employment may be contingent upon a background check

🏖️ Benefits

• Medical, dental, vision, and life insurance • 401(k) with company match • Paid time off and holidays • Opportunity for growth • Opportunity for recognition and rewards • Reasonable accommodations for individuals with disabilities