IT Helpdesk Support Technician

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VentureCopilot

1 - 10 employees

Founded 2024

🤝 B2B

🎯 Recruiter

B2B • Recruitment

VentureCopilot is a B2B service that connects founders and fast-growing startups with elite, timezone-aligned remote executive assistants (“Copilots”). They recruit, rigorously vet, and train talent through an intensive four-week program and provide ongoing upskilling, matching candidates within days and handling onboarding, project coordination, inbox and calendar management, SOP creation, and AI-enabled operational workflows to save founders 20+ hours per week at a fraction of the cost of domestic hires.

📋 Description

• Handling Tier 1–2 support tickets — hardware, software, connectivity, peripherals • Setting up workstations and accounts for new hires at client sites • Supporting Office 365 — Outlook, Teams, SharePoint, One Drive • Troubleshooting printers, VPN, and authentication issues • Keeping tickets, documentation, and asset records clean and up to date • Occasional onsite visits when remote support isn't enough

🎯 Requirements

• 1–2 years of experience in IT support or a helpdesk role • Fluent English — you'll be speaking directly with US-based clients in professional environments • Familiar with Windows and Office 365 basics • Chicago timezone aligned (CST), full-time availability • Coachable, responsive, and takes ownership without being chased • A+ or Microsoft 365 certifications are a plus, not a requirement

🏖️ Benefits

• None specified

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