Senior Customer Success Manager

🔥 3 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $93k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Veracode

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🔒 Cybersecurity

💰 Private Equity Round on 2022-03

Cybersecurity • Software

Veracode is a leading provider of application security solutions, empowering development and security teams to create and maintain secure software. Their platform offers a range of features for securing software from code to cloud-native applications, including Static Analysis Security Testing (SAST), Software Composition Analysis (SCA), and Dynamic Analysis Security Testing (DAST) alongside eLearning and practical labs for secure coding. Veracode's solutions focus on preventing vulnerabilities, managing application risk, and bridging the gap between development and security teams through innovative tools and AI-assisted flaw remediation integrated into developer workflows. Trusted by enterprises and public sector organizations, Veracode helps secure the software supply chain while ensuring developers spend more time writing secure code and less time on fixing vulnerabilities.

📋 Description

• Build and maintain strong relationships within assigned accounts. • Promote customer satisfaction and loyalty by understanding customers’ critical business issues and needs and delivering products and services that support their business objectives. • Assist customers with creating, educating, and delivering rollout plans, security policies, and integrated SDLC processes. • Assist with onboarding application security and development teams, understanding compilation policies, and executing Consultation Calls to drive adoption and utilization. • Create and manage account plans covering the entire customer journey. • Understand technologies, constraints, and issues connected with application security programs and implementation. • Educate customers on the use and benefits of Veracode solutions. • Work with Veracode Support and Services teams to ensure positive customer experiences and manage issues and initiatives. • Ensure critical issues are documented and escalated for resolution. • Advocate for customers by capturing feedback and reporting requests to Product Management and Engineering. • Provide monthly account reporting to management and internal stakeholders. • Manage time effectively to support customer satisfaction, renewals, and account growth. • Develop and share best practices with team members. • Collaborate with Sales on account strategy and identify opportunities to sell products and services within accounts.

🎯 Requirements

• 5 or more years of Customer Success / Consulting / Technical Account Management / Project Management experience • Strong customer services skills – excellent verbal and written communication • Ability to effectively manage multiple priorities and activities simultaneously • Experience supporting more strategic relationships with higher profile clients • Bachelor’s degree (Masters is ideal)

🏖️ Benefits

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. • Wellness benefits to help you focus on what’s most important. • “Take What You Need” time off policy. • Extensive development and training offerings to help you grow your career at Veracode. • Generous 401k match to help save for your future. • Amazing community of professionals who take pride in what we do every day.