Customer Care Specialist – Lead

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Veracyte, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Veracyte, Inc. is a genomic diagnostics company focused on empowering clinicians with high-value molecular tests for diagnosing and treating cancer. The company provides a portfolio of genomic classifiers for various types of cancer, including thyroid, prostate, lung, breast, and bladder cancer, as well as interstitial lung disease. Veracyte's tests help clinicians and patients make informed decisions about cancer care by providing clear diagnostic and prognostic insights. The company's approach involves identifying unmet clinical needs and developing high-performance tests that are widely accessible globally through a CLIA and in vitro diagnostic-based model. Committed to elevating the standard of cancer care, Veracyte continues to expand its test portfolio and make significant contributions to the field of oncology diagnostics.

📋 Description

• Oversee and assist the CCS team in managing and monitoring orders and cases from submission to completion. • Act as a primary resource for the team regarding technical questions or issues. • Regularly monitor employee and team performance, providing feedback and guidance. • Perform onboard training for new hires and ongoing departmental training. • Lead and manage specific projects or initiatives to drive process improvements. • Up to 10% of travel required for business purposes.

🎯 Requirements

• A bachelor’s degree (B.A. or B.S.) is preferred. • 5 years of experience in people leadership and/or customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred. • Proven experience in conducting staff training and development programs for continuous skill enhancement. • Demonstrated ability to lead projects or initiatives aimed at driving process improvements and operational enhancements. • Strong organizational and time-management abilities for handling multiple tasks, anticipating needs, and providing effective solutions. • Commitment to fostering a positive work culture within the team, department, and organization. • Ability to assess situations, gather relevant information, and communicate effectively with team members, leadership, and other departments to ensure clarity and coordination. • Encourages innovative thinking and creativity within the team to develop new solutions and improve existing processes. • Solution-focused mindset with a proactive approach to identifying and addressing challenges.

🏖️ Benefits

• competitive compensation and benefits • inclusive workforce where diverse backgrounds are represented