IT Support Analyst

🔥 4 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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FoodChain ID

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

FoodChain ID is a company specializing in certification and compliance solutions primarily for the food and beverage industry. They offer a wide array of services including food safety certifications, organic and non-GMO certifications, regulatory compliance assessment, and sustainability certifications. They also provide regulatory compliance tools, testing solutions, consulting services, and training to help companies ensure product safety and meet regulatory requirements across global markets. Their expertise extends to brand protection against food fraud, reducing market entry risks, and leveraging technology for product development and compliance analysis. FoodChain ID is dedicated to maintaining transparency and safety in the food supply chain, offering services to over 30,000 customers worldwide.

📋 Description

• Serve as the first point of contact for employees requesting technical support through the help desk • Troubleshoot and resolve password resets, login problems, account access, connectivity, and basic application support issues • Follow documented troubleshooting guides and knowledge base articles • Document, prioritize, and manage support tickets through resolution using the ticketing system • Escalate complex technical issues to the development team with clear documentation • Deliver friendly, professional customer service and keep employees informed throughout the support process • Contribute to improving internal documentation and knowledge articles

🎯 Requirements

• Recent graduate with an Associate's degree, Bachelor's degree, technical program, bootcamp, or equivalent, or graduating soon • Passion for technology and strong desire to build a career in IT • Excellent communication skills and positive, service-oriented mindset • Strong problem-solving ability and attention to detail • Comfortable using Microsoft applications • Interested in learning AI-powered productivity tools • Organized, dependable, and able to manage multiple requests in a fast-paced environment • Reliable high-speed internet connection • Dedicated remote workspace

🏖️ Benefits

• Paid, hands-on training • Ongoing mentorship • Supportive team • Flexible part-time schedule (approximately 32 hours per week) • Fully remote work from anywhere in the United States • Opportunity to make a meaningful impact while supporting a global technology organization