Customer Care Specialist I – Contract

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🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Vericast

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

Vericast is a company focused on accelerating the performance of financial institutions. Through the use of data, artificial intelligence, and innovative strategies, Vericast helps banks and credit unions drive growth and enhance their marketing performance. The company provides a variety of solutions including digital marketing, direct mail, card solutions, check solutions, customer and employee insights, and customer change management. Vericast leverages responsibly sourced data to engage consumers effectively, which is why many financial institutions trust them for solving marketing challenges. Their expertise in the financial sector is aimed at delivering insights and growth solutions, positioning them as a leader in financial marketing services.

📋 Description

• Provide friendly, efficient, and professional customer service • Resolve issues quickly and effectively • Recommend solutions that enhance the customer experience • Handle inbound and outbound calls based on your assignment • Successfully complete training and stay updated with ongoing learning • Enter and manage orders, handle cancellations/changes, and request reprints or credits • Ensure security and privacy for every interaction • Accurately enter data and ensure smooth follow-up processes • Monitor individual performance and contribute to team success • Participate in outbound calls as needed to meet client objectives • Support team and company goals while maintaining a professional and secure work environment

🎯 Requirements

• Education: High School Diploma/GED required • Experience: 0-2 years (Customer service, banking, or retail experience is a plus!) • Skills You Bring: Strong multitasking abilities • Attention to detail • Excellent communication & interpersonal skills • Basic computer knowledge • Willingness to learn & grow with ongoing training

🏖️ Benefits

• medical, dental and vision coverage • 401K • generous PTO allowance • life insurance • employee assistance • pet insurance