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🕒 May 23

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Logo of Vericast

Vericast

5001 - 10000 employees

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

Vericast is a company focused on accelerating the performance of financial institutions. Through the use of data, artificial intelligence, and innovative strategies, Vericast helps banks and credit unions drive growth and enhance their marketing performance. The company provides a variety of solutions including digital marketing, direct mail, card solutions, check solutions, customer and employee insights, and customer change management. Vericast leverages responsibly sourced data to engage consumers effectively, which is why many financial institutions trust them for solving marketing challenges. Their expertise in the financial sector is aimed at delivering insights and growth solutions, positioning them as a leader in financial marketing services.

📋 Description

• Responsible for design, development, administration, and continuous improvement of our enterprise platform, ServiceNow • Provide ServiceNow customization and configuration including scripting, workflow administration, workspace configuration, report setup, module configuration, data imports and third-party software integration • Assist in development efforts that include custom portal pages, modules, API and software integrations, customized web pages, User interface policies and scripts • Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgets • Collaborate with application teams to design and implement data interfaces with other enterprise application systems • Ensure proper operation and configuration of the platform through testing and validation • Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment • Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance • Design and develop custom scoped applications on the ServiceNow platform to meet business requirements • Develop and document operational best practices for the platform • Automate the processing of inbound emails by implementing email injection and enabling the handling and parsing of emails for actionable workflows • Advance the maturity of the environment by researching and implementing new tools and technologies • Function as the Technical Subject Matter Expert (SME) for the application layer of our ServiceNow platform • Manage ServiceNow On-Call Schedules, including configuring escalation paths, rotation groups, and notification rules to ensure seamless 24/7 incident response coverage • Maintain and improve CMDB data accuracy by auditing Configuration Items (CIs), validating relationships, and aligning records with ITIL best practices to support change and incident management • Ensure platform configurations and customizations comply with organizational security policies and standards • Implement role-based access controls and manage user permissions • Support audits and compliance reporting related to ServiceNow usage • Support ITIL processes within ServiceNow including Incident, Problem, Change, and Request Management • Collaborate with process owners to enhance workflows and ensure alignment with business needs • Mentor less senior ServiceNow developers and administrators

🎯 Requirements

• Master's degree in Computer and Information Science, Computer Science, Information Technology, or a related field • 24 months of experience in the job offered or in a developer-related occupation • JavaScript • UI, SQL, HTML, and CSS • XML and structural programming concepts • Application Programming Interfaces for integration such as REST API and SOAP API • Asset and configuration management • ITIL and ITSM processes • Oversee and implement integrations with external tools including SAP, SailPoint, Twilio, MS Teams, SharePoint, and custom enterprise applications • Support Robotics Process Automation integrations • Enhance UI/UX using Jelly, Angular, or Bootstrap • Agile development frameworks such as Scrum or Kanban • Mid Server communication, security, and troubleshooting • Implement and maintain ServiceNow integrations with REST, SOAP, OAuth, JDBC, JSON, Python, and Perl

🏖️ Benefits

• medical, dental and vision coverage • 401K with company match • generous PTO allowance • life insurance • employee assistance • pet insurance

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