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Vermont XCenter

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.

📋 Description

• You will be responsible for generating new business opportunities, managing the commercial process end-to-end, and working strategically to understand clients' needs and present the best solutions. • Perform active (outbound) prospecting to generate new opportunities. • Qualify leads and conduct diagnostic/discovery meetings to gain a deep understanding of customer needs. • Manage the entire sales cycle, from first contact to closing. • Conduct product demonstrations (demos) when necessary, linking solutions to identified pain points. • Build and maintain strategic relationships with decision-makers and stakeholders. • Maintain an active presence in the partner ecosystem, especially Salesforce and Zendesk, participating in meetings, events, joint initiatives and pipeline generation. • Develop commercial proposals and lead strategic negotiations. • Populate and keep the CRM updated with relevant information. • Collaborate with marketing, pre-sales, and customer success. • Monitor sales metrics and targets, ensuring predictability and performance.

🎯 Requirements

• Proven experience in B2B consultative sales. • Experience in the full sales cycle (prospecting through closing). • Strong communication skills and active listening. • Ability to understand complex scenarios and propose strategic solutions. • Proactive, resilient, and target-oriented profile. • Organized and disciplined in pipeline management. • Experience with CRM. • Experience with Zendesk and/or Salesforce is a plus. • Prior experience selling via channels/partnerships is a plus. • English proficiency will be considered a plus.