Key Account Manager

🕒 April 20

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Vestiaire Collective

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

👗 Fashion

🛍️ eCommerce

🏪 Marketplace

Fashion • eCommerce • Marketplace

Vestiaire Collective is an online marketplace specializing in the buying and selling of pre-owned luxury fashion items. The platform offers a wide range of products including clothing, accessories, jewelry, and footwear from high-end designers and renowned brands. With a focus on sustainability and reducing fashion waste, Vestiaire Collective encourages consumers to both sell and purchase second-hand items, promoting a circular fashion economy. Additionally, the company highlights unique collections, exclusive sales, and collaborations with fashion influencers and industry insiders.

📋 Description

• Identify, target, and acquire new VIP clients to build a strong and valuable portfolio • Build and maintain strong relationships with VIP clients to drive retention, repeat deposits, and sales growth • Exceed targets by effectively managing your time and appointment schedule • Proactively network, leveraging industry connections, events, and referrals to attract high-value clients • Develop and implement innovative acquisition strategies, working closely with internal stakeholders • Conduct at-home wardrobe appointments, curating luxury items and providing expert guidance on pricing and selling strategies • Spend the majority of time- over 70%- in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments • Actively seek and implement feedback to optimize outreach and engagement tactics • Communicate blockers and challenges effectively, ensuring timely support and solutions • Manage client inventory to optimise listings, ensuring fast sales and maximum profitability • Act as a brand ambassador, representing Vestiaire Collective at events and fostering partnerships to expand the VIP consignment business

🎯 Requirements

• 2+ years of experience in luxury sales, business development, personal shopping, or a client-facing luxury role • Excellent networking and relationship-building skills, with an established luxury client book that will convert into new VIP consignment clients and deposits • Proven track record in acquiring and retaining high-net-worth clients • Able to commit to a 40-hour workweek with occasional off-hours; must be able to lift up to 25 lbs as needed • Proactive and commercially driven, with a self-starting mindset and the ability to work autonomously towards ambitious targets • Thrives in a fast-paced, ever-changing environment, adapting quickly to shifting priorities and business needs • Deep understanding of the luxury market, including brand knowledge, pricing & market trends, and the needs of discerning sellers • Highly organised and detail-oriented, managing multiple clients, appointments, and inventory efficiently • Excellent communicator, confident in liaising with both external VIP clients and internal stakeholders to drive business success • Comfortable working across office and client-facing settings, balancing in-person wardrobe appointments with strategic planning and business development • Proficient in G-Suite, Salesforce, CRM, and other relevant digital tools

🏖️ Benefits

• A meaningful job with an impact on the way people consume fashion and promote sustainability • The opportunity to do career-defining work in a fast-growing French-born scale up • The possibility to work as part of a globally diverse team with more than 50 nationalities • Two days to help Project - reinforcing your activist journey and volunteer for an association • Significant investment in your learning and growth • Competitive compensation and benefits package