Customer Success Manager

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vFairs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

vFairs is a leading event management platform that specializes in managing both virtual and in-person events. The company provides comprehensive solutions for event registration, ticketing, and management, offering features like custom-branded landing pages, an immersive 3D virtual event environment, mobile event apps, badge printing, and lead capture. Their platform serves a wide array of industries including Non-Profit, Education, IT, Healthcare, and Retail, enabling them to host everything from corporate events to job fairs and highly interactive virtual exhibitions. vFairs is recognized for its ease of use, advanced features, and strong customer support, making it well-regarded among major event management software platforms.

📋 Description

• Guide customers from 'sold' to strong adoption and satisfaction with vFairs for their virtual event needs • Understand key-account history, customer problems, motivations, and platform value • Measure customer satisfaction after virtual events using CSAT/NPS surveys • Gather customer feedback and convert it into actionable insights for product and project management teams • Drive customer retention while minimizing logo and revenue churn • Document calls, emails, notes, meetings, activities, and future touchpoints in the CRM • Remove purchase barriers by considering local specificities, lifecycle moments, and customer profiles • Capture social proof through video testimonials and third-party reviews • Identify expansion opportunities and partner with Project Management and Customer Success Management teams to close them • Collaborate with Tech, Sales, and Project Management teams to deliver exceptional customer experiences • Assist with onboarding and continuous adoption by leading demos for various use cases • Negotiate, prepare, and renew multi-year contracts while meeting or exceeding renewal and expansion goals

🎯 Requirements

• 2–3 years of work experience • Proven working experience in a quota-carrying customer success or relevant role • Excellent proficiency in English • Excellent communication and negotiation skills • Experience with a mainstream CRM; HubSpot and Gainsight preferred • Experience with MS Office • Proficiency in developing reports, analysis, and insights • Ability to build rapport and collaborate with cross-functional departments • Must be available for potential travel to events