Support Specialist II

Job not on LinkedIn

🕒 October 22

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

vhr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💼 Consulting

💸 Finance

B2B • Consulting • Finance

vhr is a professional services firm that provides fractional executive and advisory services to other businesses. vhr offers fractional CFO services and fractional HR & People Operations, along with finance & accounting, transaction advisory (including quality of earnings), workplan analysis, and an enterprise value roadmap called v360®. The firm positions itself to help companies solve finance, HR, and transaction-related problems through experienced fractional executives and targeted advisory engagements.

📋 Description

• Answer daytime and evening support phone calls, online tickets, and live chat requests • Provide customer assistance and high-level technical troubleshooting for pbs.org and PBS streaming applications, including PBS Passport support • Verify video integrity and report videos requiring reviews and updates • Monitor Freshdesk for new, escalated, or outstanding issues and provide timely resolution and high customer satisfaction • Offer information and instructions to members interested in donating and using the PBS Passport membership benefit • Respond to station/producer tickets to provide access and troubleshoot issues • Assist PBS local station employees with using PBS platforms to assist their members and provide direct assistance to their members as requested • Collaborate with the PBS Support team to investigate and resolve technical issues on PBS platforms • Communicate customer feedback for suggested improvements to PBS platforms • Assist with tracking support issues • Perform other duties as assigned by the Manager or Senior Director • Professionally represent PBS values at all times

🎯 Requirements

• High School Diploma; bachelor’s preferred • 2+ years relevant customer service or technical support experience • 5+ years of using digital video streaming apps and devices • Fluency in navigating standard help desk software (e.g., Zendesk, Freshdesk) • Experience utilizing remote desktop tools to directly assist users • Excellent written and verbal customer service and communication skills • Technical proficiency in Microsoft 365 products • Ability to recognize potentially larger issues and escalate them to the Manager or Sr. Director as appropriate

🏖️ Benefits

• Eligibility for discretionary bonuses • Medical, dental, vision, hearing, life, accidental death and dismemberment, short-term and long-term disability, and business travel accident insurance • Identity protection program • Employee assistance program • PBS Retirement Plan 403(b) • Paid time off (17 days per year) • Paid sick time benefits (12 days per year) • Paid parental leave (60 days / 12 weeks) • Paid holidays (12 days per year)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume