Director, Digital Experience Ecosystem

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $112k - $236k / year

⏰ Full Time

🔴 Lead

🛍️ E-commerce

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Viatris

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏥 Healthcare

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Healthcare • Pharmaceuticals • Healthcare Insurance

Viatris is a global healthcare company committed to improving access to high-quality medicines for patients worldwide. They offer a diverse range of products including brands and generics, and focus on various therapeutic areas that address both noncommunicable and infectious diseases. Viatris operates with a goal of providing reliable medication supply, ensuring that patients receive the treatments they need when and where they need them. The company is dedicated to healthcare empowerment, facilitating healthier living through various stages of life, supported by their global healthcare gateway. Their operations are grounded in a strong commitment to sustainability, corporate governance, and regulatory compliance across different geographies.

📋 Description

• Serve as the primary technology partner for Digital Experiences across Commercial, Medical Affairs, Corporate Affairs, and other channel owners • Define and drive the technology strategy and roadmap for the Digital Experience ecosystem • Translate business priorities, customer and stakeholder needs, and channel strategies into scalable technology capabilities and digital experiences • Provide strategic technology guidance for digital experience decisions, investments, and future capabilities • Own the technology strategy and lifecycle of Viatris' enterprise CMS/DXP capabilities • Lead the evolution of web and digital experience capabilities, including reusable components, templates, personalization, content delivery, and global and local site experiences • Ensure digital experience platforms operate as an integrated ecosystem with effective architecture, APIs, integrations, data flows, analytics, and supporting services • Partner across MarTech, CRM, Data, Architecture, Security, Privacy, Compliance, and other technology teams • Provide leadership and oversight across product prioritization, delivery, releases, enhancements, and platform lifecycle management • Drive platform health, performance, availability, security, accessibility, operational readiness, and continuous improvement • Establish product governance, technology standards, performance measures, and operating practices • Manage technology vendors, system integrators, and service providers • Lead internal and external technical resources to resolve issues, manage dependencies, and support delivery across global markets • Connect technology capabilities and investments to measurable business outcomes • Establish and monitor measures of platform performance, utilization, experience, cost, and value • Identify and advance opportunities across personalization, analytics, AI, automation, and emerging digital experience capabilities • Continuously evolve digital experiences based on customer needs, market trends, performance insights, and business priorities

🎯 Requirements

• Bachelor's degree required; advanced degree preferred • 12-15 years of experience in digital experience technology, CMS/DXP platforms, Commercial IT, digital product management, or related functions • Demonstrated experience leading enterprise CMS/DXP platforms and ecosystems • Experience leading enterprise websites and digital channels across global, multi-market environments, including platform architecture, integrations, APIs, reusable components, personalization, analytics, and digital experience delivery • Commercial or Marketing experience and a strong understanding of digital customer engagement, omnichannel experiences, content delivery, and marketing technology strongly preferred • Experience working across interconnected enterprise capabilities such as CMS/DXP, DAM, CRM, analytics, consent/privacy, MarTech, and customer data platforms • Pharmaceutical, life sciences, or other highly regulated industry experience preferred • Demonstrated experience leading technology products, enterprise transformation initiatives, vendors, system integrators, and complex cross-functional stakeholder environments • Strong strategic, product management, analytical, financial, and problem-solving skills • Ability to translate business needs into scalable technology strategies and solutions • Strong executive communication, stakeholder management, collaboration, and influencing skills across business and technology leadership • Proficiency in speaking, comprehending, reading, and writing English is required

🏖️ Benefits

• Competitive salaries • Benefits • Inclusive environment • Equal opportunity employment

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