Senior Manager, Product Solutions, Patient Services

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Viatris

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Pharmaceuticals • Healthcare Insurance

Viatris is a global healthcare company committed to improving access to high-quality medicines for patients worldwide. They offer a diverse range of products including brands and generics, and focus on various therapeutic areas that address both noncommunicable and infectious diseases. Viatris operates with a goal of providing reliable medication supply, ensuring that patients receive the treatments they need when and where they need them. The company is dedicated to healthcare empowerment, facilitating healthier living through various stages of life, supported by their global healthcare gateway. Their operations are grounded in a strong commitment to sustainability, corporate governance, and regulatory compliance across different geographies.

📋 Description

• Support the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes • Manage analytics and operational components of patient hub services programs including updating and maintaining performance dashboards and HUB data interpretation for purposes of assessing hub program utilization and performance against defined KPIs • Meet with Viatris and external vendor stakeholders to communicate program issues and escalate situations appropriately • Assist in the development of applicable SOWs/SOPs • Work cross-functionally with Marketing and other teams, to develop and maintain internal and external patient support program communication materials and resources • Ensure that approved versions of program communications are being utilized • Act as a single point of contact for specific sales forces, troubleshooting customer issues, ensuring customer facing roles understand how their program works • Work with vendor partner to assess service levels, staffing models, and capabilities needed for current services and go-forward services for upcoming launches • Assist or lead the contracting, materials development/approval, and implementation steps necessary for new programs for select products • Monitor program utilization, invoice tracking/approval and other activities related to managing new and/or existing copay programs • Work cross-functionally with Legal, Compliance and other appropriate teams to track industry, Regulatory (e.g. state regulations) and other factors that could impact Viatris’ copay program business rules, and revise the program rules as appropriate • Provide the appropriate program data internally/externally as needed for monitoring purposes (e.g. state law requirements) • Be the internal subject matter expert for all programs, including training/educating internal teams and new hires

🎯 Requirements

• Bachelor's degree required (business /management, healthcare discipline or life sciences preferred) • minimum of 4-7 years' experience working in/with managing and/or supporting patient support • Experience using data to diagnose, isolate, and resolve complex issues and implementing strategies to effectively resolve problems • Experience launching new products within Women’s Health, pain, ophthalmology, cardiology, and/or SLE • Must possess knowledge of pharmacy and/or medical benefit reimbursement, billing/coding, buy and bill, insurance plans including Medicaid and Medicare Part D, payer trends, and financial assistance programs (e.g. co-pay, PAP) • Must possess ability to understand the patient and provider support experience • Ability to read and interpret complex business and/or technical documents • Ability to write comprehensive reports and detailed business correspondence • Ability to work with groups of people such as other departments and communicate known concepts • Ability to present to a group of departments • Proficiency in speaking, comprehending, reading and writing English is required with excellent written and oral communication skills • Ability to perform computations such as percentages, ratios, and rates • Ability to solve problems with complex variables through non-standardized solutions that require independent judgment and analysis • Ability to draw inferences and use deductive reasoning with no prescribed procedures to solve complex problems

🏖️ Benefits

• competitive salaries • benefits • inclusive environment