Technical Support Specialist I

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $27 - $38 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Troubleshoot client-based hardware and software issues • Provide one-on-one end-user problem resolution over Zoom sessions or phone • Troubleshoot networking issues • Troubleshoot communication hardware and systems, including headsets and miscellaneous peripherals • Document operational procedures and standards for client support • Assist the IT Department with projects as needed • Perform additional duties as assigned • Support Vibrant Emotional Health’s web-based platforms and related hardware, software, and connectivity • Diagnose and resolve technical issues, guide users through solutions, and deliver support through Zoom and phone-based assistance • Build technical expertise across SaaS applications, networking, operating systems, communication technologies, and end-user environments • Help improve support procedures and standards and collaborate with teammates to enhance the client experience

🎯 Requirements

• Associate or bachelor’s degree in computer science or related field, or an additional 3+ years of experience in lieu of degree (stated as preferred) • 1+ years of experience in a technical support position • Experience troubleshooting SaaS solutions • Basic knowledge of Microsoft Office desktop and Office 365 online • Basic understanding of and experience supporting TCP/IP • Experience with internet/application support and browser-related troubleshooting • Experience supporting Microsoft Windows 10, Windows 11, and macOS • Basic understanding of Intel/AMD/Mac desktops/laptops and their architecture • Team-oriented, positive attitude, and people skills • Passion for excellent customer service and a problem-solving attitude • Genesys Cloud and Salesforce experience is a plus • Computer systems certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Fundamentals, or Microsoft Technology Associate are a plus • Ability to meet physical requirements, including remaining stationary 50% of the time and operating computers and office productivity machinery

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Supplemental income insurance • Employer-paid disability insurance • Employer-paid life insurance • Pre-tax FSA for medical and dependent care • 401(k) plan • Full-time employment benefits eligibility