Bilingual Member Services Agent I

🕒 September 22

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Conduct outbound outreach to members to explain the benefits of enrolling in Vida’s free program • Take inbound calls to conduct assessments, answer service questions, assist with enrollment, help with app navigation, and provide status updates • Respond to member inquiries professionally, empathetically, and efficiently • Document member interactions and resolutions in the Member Services system while maintaining confidentiality under HIPAA regulations • Resolve member concerns, escalate complex issues, and ensure timely follow-up • Follow company protocols and healthcare standards while addressing concerns and overcoming objections • Support ad-hoc Member Services projects, including updating training, leading peer sessions or team meetings, improving scripts, and quality monitoring • Participate in ongoing training and professional development • Create a welcoming, solutions-driven, member-focused service environment • Meet and exceed inbound and outbound KPIs and perform other assigned duties

🎯 Requirements

• High school diploma or equivalent required; Associate's or Bachelor's Degree preferred • Minimum 2-3 years of experience in a customer service or call center role, preferably within the healthcare industry • Strong verbal and written communication skills • Fluent in verbal/written English and Spanish • Excellent problem-solving and active listening abilities • Proficiency in using CRM and ticketing systems • Ability to work efficiently in a fast-paced, member-focused environment • Strong Wi-Fi connectivity to function in a remote-first environment

🏖️ Benefits

• Free Vida program enrollment for members • Possible extension beyond the 3-month seasonal term based on business demand/performance • Ongoing training and professional development