Associate Manager, Customer Operations

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Virta Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

📋 Description

• Support customer data operations, including member-level outbound file feeds, SFTP setup and issue resolution, data partner changes, and marketing contact or eligibility file ingestion • Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates • Document testing results and drive identified issues to resolution or escalation • Support eligibility changes and escalations by validating customer and member data and investigating discrepancies • Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers • Coordinate with Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams • Manage multiple priorities and recommend improvements to make Customer Operations processes more efficient, consistent, and reliable • Build understanding of customer lifecycle processes, core systems, documentation standards, and quality expectations • Independently complete assigned UAT, QA, customer configuration, and smaller customer lifecycle changes • Investigate common eligibility and data issues, document findings, and escalate risks or blockers appropriately

🎯 Requirements

• Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field; experience may be substituted by demonstrated independence and impact • Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems • Strong problem-solving skills, including investigating discrepancies, documenting findings, identifying risk, and escalating effectively • Ability to manage multiple priorities and collaborate across teams while meeting deadlines and communicating progress, dependencies, and blockers clearly • Proactive use of AI tools to improve individual output and efficiency • Curiosity and learning agility to quickly build proficiency in new systems and processes • Ability to follow Virta's security and privacy procedures for HIPAA-governed patient information

🏖️ Benefits

• Equity • Bonus • Remote-first work arrangement • Office hubs in Denver and San Francisco • Security and privacy training • Location-based compensation structure