Property Management Team Lead

🔥 18 hours ago

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VirtuallyinCredible Careers Hub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Property Management

VirtuallyinCredible Careers Hub is a property management outsourcing company that specializes in providing virtual assistant services and 24/7 call center support to property managers. Their services aim to help property managers save time, improve customer experiences, and enhance business efficiency by allowing them to delegate tasks and focus on higher-level responsibilities. With offerings such as virtual showings, training for real estate video production, and premium staffing solutions, the company supports clients in achieving work-life balance and business growth.

📋 Description

• Oversee and manage the day-to-day operations of a property management team • Supervise Virtual Assistants and ensure daily tasks are completed efficiently across leasing, maintenance coordination, collections, and administrative functions • Serve as the bridge between front-line team members and upper management • Provide guidance, accountability, and operational support • Drive performance and process improvement • Supervise leasing, collections, maintenance dispatching, and administrative activities • Ensure rental inquiries are answered promptly • Monitor lead conversion rates, applications, approvals, move-ins, and occupancy levels • Supervise daily rental-advertisement posting on Facebook Marketplace, Craigslist, Zillow, and other rental platforms • Create, manage, and optimize advertising campaigns to maximize lead generation and occupancy • Monitor advertising-campaign performance and recommend improvements • Review guest cards, applications, collections reports, and vacancy reports • Coordinate maintenance requests and follow up until completed • Manage and supervise team members and provide daily performance coaching • Identify operational problems and recommend solutions to improve occupancy and collections

🎯 Requirements

• Minimum of 5 years of apartment, multifamily, or residential property management experience • Experience supervising leasing agents, maintenance coordinators, collections personnel, and administrative staff • Strong understanding of leasing, rent collections, renewals, notices, delinquency follow-up, work-order management, and occupancy management • Experience managing virtual teams and remote employees • Experience posting rental advertisements across various platforms • Experience creating and managing advertising campaigns on Facebook Marketplace, Zillow, Craigslist, and similar rental listing platforms • Strong leadership experience is highly preferred; candidates with exceptional property marketing and advertising expertise will also be considered • Strong reporting and organizational skills • Comfortable working U.S. business hours • Clear communication in English • Quiet home office work environment • Fast and reliable internet connection of at least 10 Mbps with internet backup available • Dependable electricity with power backup available • Intel Core i5 8th generation or higher, AMD Ryzen 5 or higher, or equivalent processor • 8 GB to 16 GB RAM or higher • Windows 10 or higher, or macOS Ventura, Sonoma, Sequoia, or Tahoe