VIP Team Lead

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Lead a team focused on creating experiences for high-potential and prospective VIP players • Cultivate relationships across VIP customer-journey stages, including onboarding, reactivation, account management, and loyalty • Guide the team in delivering white-glove service and executing VIP engagement strategies • Drive VIP sales metrics contributing to customer engagement, market share, and net revenue • Coach and develop team members through actionable feedback, one-on-ones, and solutions-oriented performance support • Partner with VIP leadership to develop and implement sales training programs • Participate in escalations with players and internal departments to resolve complex cases • Execute VIP strategy and implement initiatives to optimize outcomes and achieve goals

🎯 Requirements

• Bachelor's degree in a related field • At least 5 years of sales experience in the Gaming or Hospitality industry • 3 years of experience managing a team through communication, coaching, and performance management • Passion for elevating the player experience, solving problems, and creating a positive team environment • Demonstrated success identifying and implementing strategies that improve operational efficiency • Knowledge and experience driving revenue while managing expenses • Ability to manage competing priorities while maintaining focus on key business objectives • Willingness to travel and work nights and weekends • Must be able to obtain and maintain required State Gaming Licenses

🏖️ Benefits

• Bonus • Equity • Benefits as applicable • Guidance through the required gaming-license process if relevant to the role