Fraud Prevention Team Lead

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $48.8k - $81k / year

⏰ Full Time

🟠 Senior

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Santander

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1857

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2013-05

Insurance • Consulting • Logistics

Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

📋 Description

• Lead, coach, and develop a team of Fraud Prevention Analysts through one-on-ones, performance coaching, and feedback • Foster a positive, collaborative, accountable team environment • Conduct performance evaluations and establish individual development plans • Support onboarding and training of new team members • Communicate departmental priorities, operational updates, and organizational initiatives • Oversee daily fraud alert operations and timely, accurate case reviews within SLAs • Monitor productivity, quality, procedures, and compliance • Manage workflow distribution and staffing • Review complex or high-risk fraud cases and guide escalations • Ensure accurate investigation and case decision documentation • Promote compliance with bank policies, regulatory requirements, and fraud prevention procedures • Identify and escalate emerging fraud trends, operational risks, and control gaps • Partner with Risk, Compliance, Operations, and other business partners on fraud mitigation • Support audits, quality reviews, and control testing • Analyze metrics, fraud trends, and performance data for process improvements • Recommend and implement efficiency, productivity, and customer-experience initiatives • Support new fraud strategies, system enhancements, and operational initiatives • Identify automation and workflow optimization opportunities

🎯 Requirements

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field, or equivalent work experience • 3+ years of experience in the financial services industry or similar environment, such as Customer Service, Operations, or Fraud Prevention • Experience leading or supervising teams in Fraud Prevention, Fraud Operations, Financial Crimes, Banking Operations, or a related field • Strong understanding of fraud prevention principles, fraud detection strategies, and operational risk management • Demonstrated leadership, coaching, and employee development experience • Excellent analytical, problem-solving, and decision-making skills • Strong verbal and written communication skills • Ability to manage multiple priorities in a fast-paced, customer-focused environment • Proficiency with Microsoft Office applications, including Excel, Outlook, and reporting tools • Experience with fraud detection platforms, case management systems, and operational reporting tools • Knowledge of banking regulations and fraud-related compliance requirements (preferred) • Experience leading process improvement or operational excellence initiatives (preferred) • Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment • Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education

🏖️ Benefits

• Competitive rewards package • Benefits designed to support employees, their families, and well-being • Inclusive and accessible application process • Disability or other application accommodations available upon request