Enterprise Customer Success Manager

🔥 13 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Virtuous

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

Virtuous is a software company focused on enhancing nonprofit organizations' donor engagement and fundraising capabilities. The company provides a comprehensive platform that includes a Nonprofit CRM, fundraising automation, marketing tools, and online giving solutions. Virtuous aims to make donor interactions more personal and effective through data-driven insights and real-time analytics. Additionally, it offers volunteer mobilization, business intelligence, and event management features to support various nonprofit teams. Virtuous is committed to helping organizations grow generosity and increase their impact in the community.

📋 Description

• Report to the Manager of Enterprise Customer Success • Manage product adoption, utilization, and overall satisfaction for the largest and most strategic customers • Serve as the primary point of contact for nonprofit customers throughout the customer lifecycle • Cultivate multi-threaded relationships with key stakeholders • Anticipate and proactively resolve customer issues • Identify organic upsell and cross-sell opportunities • Advocate for Virtuous and generate excitement about product launches and updates • Collaborate with customer success, sales, support, product, marketing, and revenue enablement teams • Provide strategic product support and guidance on best practices • Handle complex customer issues and project-manage resolution strategies through completion • Identify potential challenges and develop cost-saving solutions • Own customer renewal and upsell cycles from outreach through contract close • Conduct strategic negotiations and develop pricing strategies that meet customer needs while optimizing revenue

🎯 Requirements

• Deep understanding of customer needs and a passion for ensuring customer success with Virtuous products • Direct experience working with nonprofit customers in a B2B SaaS environment • Understanding of how nonprofits operate and fundraise • Strong relationship-building ability • Proven ability to identify and address customer issues proactively • Ability to collaborate effectively with cross-functional teams • Strong technical acumen for product support and guidance • Ability to identify upsell and cross-sell opportunities • Organizational, prioritization, and critical-thinking skills • Proficiency working with CRMs, email marketing, and other technology

🏖️ Benefits

• Market competitive pay leveraging Carta data • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching—50% match up to 6% of compensation after 90 days • Unlimited PTO • Paid volunteer days and company holidays • Employer-contributed medical, dental, and vision healthcare benefits • Healthcare plans available for dependents • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • 12 weeks primary parent leave at full pay, including adoption • 4 weeks secondary parent leave at full pay, including adoption • Company outings and events