Visana Health
51 - 200 employees
Founded 2019
🏥 Healthcare
👥 B2C
💰 $24M Series A - Visana Health on 2025-08
Healthcare • B2C
Visana Health is a virtual women's health clinic that delivers telemedicine-first care for people across life stages. The company offers virtual consultations with clinicians, care teams (doctors, clinicians, coaches, and advocates), individualized care plans, medication and supplement management, lab ordering and coordination of in-person services when needed, and ongoing lifestyle coaching. Visana focuses on menopause and perimenopause, gynecological, sexual and reproductive health (including endometriosis, fibroids, painful periods, UTIs), hormone and metabolic conditions (PMOS/PCOS, thyroid, postpartum care), and preventive/well-woman services. It operates an online patient portal for scheduling and management and accepts major commercial insurance in all 50 states but currently does not accept Medicare or Medicaid.
Clinic Receptionist
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🔥 0 minutes ago
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Visana Health
51 - 200 employees
Founded 2019
🏥 Healthcare
👥 B2C
💰 $24M Series A - Visana Health on 2025-08
Healthcare • B2C
Visana Health is a virtual women's health clinic that delivers telemedicine-first care for people across life stages. The company offers virtual consultations with clinicians, care teams (doctors, clinicians, coaches, and advocates), individualized care plans, medication and supplement management, lab ordering and coordination of in-person services when needed, and ongoing lifestyle coaching. Visana focuses on menopause and perimenopause, gynecological, sexual and reproductive health (including endometriosis, fibroids, painful periods, UTIs), hormone and metabolic conditions (PMOS/PCOS, thyroid, postpartum care), and preventive/well-woman services. It operates an online patient portal for scheduling and management and accepts major commercial insurance in all 50 states but currently does not accept Medicare or Medicaid.
📋 Description
• Deliver remote support via chat, phone, and email for inbound patient questions and requests • Answer the main clinic phone and field questions from patients and insurance companies • Prepare patient charts and confirm insurance eligibility before appointments • Research and complete patient referral requests • Answer patient questions and concerns about referrals via Intercom • Update patient records in Athena • Collect patient payments by phone when required • Reschedule patients when a provider calls in sick or reschedules • Contact patients who did not schedule follow-up appointments to identify obstacles • Run clinic reports for the practice manager’s weekly and monthly meetings • Troubleshoot issues in Athena, Aircall, or Intercom for the care coordinator team • Assist with special projects as needed • Provide quality customer service while following HIPAA rules and regulations
🎯 Requirements
• Experience with multitasking and reprioritizing priorities as needed • 4+ years of experience in customer service and answering phones • Preferred experience with Athena, Intercom, and GoogleSuite • Bachelor's degree preferred or clinical experience in healthcare • Self-starter with exceptional attention to detail • Strong verbal and visual communication skills • Track record of executing cross-functional work • Passion for health, wellness, and healthcare innovation • Ability to provide quality customer service while following HIPAA rules and regulations
🏖️ Benefits
• Fully Remote • Comprehensive medical, dental, and vision insurance • HSA & FSA options • 401(k) • Benefit perks like Wellhub and Talkspace • HIPAA security and privacy training • Work alongside a passionate, mission-driven team transforming women’s healthcare
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