Call Center Representative

🔥 0 minutes ago

🐊 Florida, North Carolina, +3 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vision Innovation Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 Private Equity Round on 2022-01

Consulting • Manufacturing • Marketing

Vision Innovation Partners is a company specializing in the management and support of ophthalmology practices and surgery centers in the mid-Atlantic region. They provide expert leadership and back-end operations, allowing medical professionals to focus on patient care. By leveraging the synergy of best practices and a robust infrastructure, Vision Innovation Partners enhances the performance and services of eye care providers, promoting better outcomes for both practice owners and patients.

📋 Description

• Respond to incoming calls efficiently and effectively with the highest level of quality service • Handle inbound calls to increase business through customer satisfaction and retention • Answer general patient questions with courtesy and patience • Confirm, schedule, and reschedule appointments • Follow up with patients on scheduled appointments • Update patient demographics • Collect and verify insurance information • Make outbound calls to patients and clinics • Handle online appointment requests and email inquiries • Task messages to clinics • Perform administrative functions and assigned duties/projects • Collaborate with other departments to ensure a positive patient experience

🎯 Requirements

• Excellent customer service and communication skills • Proficiency in Microsoft Word, Outlook, and Excel • Accuracy in data entry, typing, and computerized scheduling systems (EMR/EHR) • Professional and confidential work ethic • Must maintain patient privacy and adhere to applicable HIPAA regulations • Ability to handle multiple inbound calls in a fast-paced environment • Ability to multitask and navigate several systems simultaneously • Critical thinking skills • Excellent time management and task prioritization skills • Ability to work collaboratively and courteously with other departments • Pleasant speaking voice and professional mannerisms • Excellent computer skills • Reliable internet • Quiet dedicated workspace • Ability to work Monday through Friday, 8:30 AM–5:00 PM Eastern Standard Time • Bilingual English/Spanish preferred but not required • Experience in a health/patient care environment desired

🏖️ Benefits

• Competitive compensation package • Excellent comprehensive benefits • 401(K) • Significant eye care discounts • Continuing education allowances • Career growth and development • PTO and holidays off • Company computer and equipment provided