Call Center Representative

🔥 0 minutes ago

🐊 Florida, Maryland, +2 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

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Vision Innovation Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 Private Equity Round on 2022-01

Consulting • Manufacturing • Marketing

Vision Innovation Partners is a company specializing in the management and support of ophthalmology practices and surgery centers in the mid-Atlantic region. They provide expert leadership and back-end operations, allowing medical professionals to focus on patient care. By leveraging the synergy of best practices and a robust infrastructure, Vision Innovation Partners enhances the performance and services of eye care providers, promoting better outcomes for both practice owners and patients.

📋 Description

• Respond to incoming calls efficiently and effectively while providing high-quality service • Handle inbound calls to increase business through customer satisfaction and retention • Answer general patient questions with courtesy and patience • Confirm, schedule, and reschedule appointments • Follow up with patients on scheduled appointments • Update patient demographics • Collect and verify insurance information • Make outbound calls to patients and clinics • Handle online appointment requests and email inquiries • Task messages to clinics • Perform administrative functions and other assigned duties/projects

🎯 Requirements

• Applicants must reside in PA, MD, VA, DC, FL, or GA to be considered and eligible for hire • Excellent customer service and communication skills • Knowledge of Microsoft Word, Outlook, and Excel • Accuracy in data entry/typing and computerized scheduling systems (EMR/EHR) • Bi-lingual (English/Spanish) preferred but not necessary • Professional and confidential work ethic maintaining patient privacy by adhering to applicable HIPAA regulations • Ability to handle multiple inbound calls in a fast-paced environment • Ability to multitask and navigate several systems simultaneously • Positive cheerful attitude • Critical thinking skills • Excellent time management skills • Ability to prioritize tasks • Ability to work collaboratively and courteously with other departments • Pleasant speaking voice and professional mannerisms • Excellent computer skills • Reliable internet • Quiet dedicated workspace • Ability to work well in a fast-paced environment • Availability for Monday through Friday, 8:30 AM–5:00 PM EST

🏖️ Benefits

• Competitive compensation package • Excellent comprehensive benefits • 401(K) • Significant eye care discounts • Continuing education allowances • Career growth and development • PTO and holidays off • Company computer and equipment provided