Call Center Representative

Job not on LinkedIn

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $17 - $19 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Youth Enrichment Brands

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

⚽ Sports

👥 B2C

Education • Sports • B2C

Youth Enrichment Brands is a franchising platform and operator that connects and supports a network of child-focused companies delivering youth camps, classes, music education, swim schools, and sports leagues. The company partners with franchisees, coaches, and instructors to scale programs in sports, academics, and the arts, aiming to help children discover and develop lifelong passions across communities worldwide through brands like i9 Sports, School of Rock, SafeSplash, and US Sports Camps.

📋 Description

• Engage with prospective and existing customers via phone, email, chat, and text to support questions and requests about swim lessons • Provide personalized service and solutions to identify swim level, enroll customers in swim lessons, and drive customer satisfaction • Process and document customer requests for enrollment changes in accordance with policy • Communicate professionally with swim school locations and internal team members to solve customer requests and issues • Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction • Maintain the accuracy, security, and integrity of customer information • Meet performance expectations for service, sales, quality, and attendance standards

🎯 Requirements

• Customer focused mindset – provides a reliable, high quality customer experience through empathy, responsiveness, and curiosity • Sense of accountability – takes responsibility for actions and learns from mistakes and feedback to continually improve • An aptitude for problem solving • Adapts readily to change • Strong communication skills, both verbal and written, with the ability to understand customer needs and effectively communicate personalized solutions • Ability to maintain regular attendance, work independently, and achieve goals in a remote setting • 1-2 years call center, sales, or customer service experience (strongly preferred) • Working knowledge of Microsoft Office software applications (strongly preferred) • Ability to speak and write Spanish (strongly preferred) • High School Diploma

🏖️ Benefits

• Paid training • Work from home • Flexible hours • Opportunities for growth