Enterprise AI Operations Lead

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois, North Carolina, +2 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote

💵 $122k - $145k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

VitalSource

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

VitalSource is dedicated to transforming digital learning through innovative educational platforms and tools. The company offers a range of solutions designed to provide affordable and accessible course materials, leveraging technologies like smart content creation, digital storefronts, and seamless integrations. VitalSource serves a diverse client base including academic institutions, faculty, corporate learning, and publishers, with a commitment to improving learning outcomes and user engagement through the use of powerful data analytics and learning science. Their platforms, such as Bookshelf and Intrepid, support a global network that prioritizes equitable access and learning personalization.

📋 Description

• Administer the Claude Enterprise deployment across chat and Claude Code, including user provisioning, permission scoping, workspace configuration, and integration management. • Own configuration and guardrails for agentic AI tooling (Claude Code and similar): managed settings, permission modes, allowed and denied tool lists, and policy enforcement across developer environments, in coordination with Engineering. • Govern connectors, extensions, MCP, and skill requests, evaluating each against policy and data-handling standards and routing approvals or denials through the IT intake process. • Govern internal knowledge sources feeding AI retrieval: run intake and trust-tier classification, maintain a source inventory, monitor freshness and access enforcement, and escalate any regulated-data source to Legal and Data Privacy. • Build and maintain usage and spend reporting and BI dashboards (Looker or comparable), covering active users, adoption, license and seat utilization, dormant seats, and cost-per-seat trends. • Manage AI tooling spend and token consumption, surfacing optimization opportunities (model routing, seat reclamation, tier right-sizing) and flagging cost anomalies. • Monitor AI platform usage for risky behavior, policy exceptions, and unusual access patterns, within a monitoring scope defined with Legal and Security. • Partner with Security and Compliance on audit evidence, access reviews, tool inventory, vendor touchpoints, and documentation of configuration and governance decisions.

🎯 Requirements

• 5+ years in IT operations, systems administration, or technical operations, with demonstrated governance, risk, or compliance (GRC) judgment. • Enterprise SaaS administration experience, including user management, SSO/SCIM, permissions, and audit log review. • Hands-on experience building and maintaining BI dashboards and recurring reporting (Looker or comparable). • Working familiarity with developer or agentic AI tooling (e.g., Claude Code, Cursor), including how permission controls and autonomous execution work and where the risks sit. • Familiarity with how AI retrieval works (RAG, connectors, knowledge bases) and the data-governance questions it raises: source trust, access scope, and where regulated data must not flow. • Ability to govern a retrieval layer, not necessarily design one.

🏖️ Benefits

• Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance • 401K match up to 5% • 12 weeks of paid parental leave • Tuition reimbursement program • 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days • Flexible work schedules and remote capabilities (by team) • Opportunities for fitness challenges and rewards