Integrations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $94.5k - $112k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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VitalSource

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

VitalSource is dedicated to transforming digital learning through innovative educational platforms and tools. The company offers a range of solutions designed to provide affordable and accessible course materials, leveraging technologies like smart content creation, digital storefronts, and seamless integrations. VitalSource serves a diverse client base including academic institutions, faculty, corporate learning, and publishers, with a commitment to improving learning outcomes and user engagement through the use of powerful data analytics and learning science. Their platforms, such as Bookshelf and Intrepid, support a global network that prioritizes equitable access and learning personalization.

📋 Description

• Lead customer integration projects from requirements gathering through launch • Engage internal and external stakeholders to define the approach, track progress and deliver projects • Gather requirements from customer IT teams, LMS teams and external stakeholders and convert them into project plans • Design, implement and document customer integrations using VitalSource's suite of APIs • Troubleshoot technical issues with customers, including Salesforce support cases, through resolution • Set and manage customer expectations regarding project timelines and deliverables • Keep project and case records current • Write and run test cases covering business and technical requirements • Partner with Product Management and Customer Success Managers to explain technical details, share features and known issues, and relay customer feedback to Product • Stay current on APIs, LMSs, integration standards and product releases • Build and maintain integration documentation and repeatable processes • Support other integration work as priorities require, with school integrations as the primary focus

🎯 Requirements

• Experience with learning management systems (LMS), such as Canvas, Blackboard or Moodle • Experience working with APIs • Project management experience, including leading projects and coordinating internal and external stakeholders • Customer-facing technical experience, including troubleshooting technical issues • Ability to explain technical topics clearly to non-technical audiences • Organized and detail-oriented, with a track record of keeping project and customer records up to date • Comfortable asking questions and raising issues early, and willing to take the lead on projects • PMP certification (preferred) • Familiarity with student information systems and with the publisher or course materials industry (preferred) • Experience with Jira, Salesforce, Postman and Confluence (preferred) • Background with retail management systems (preferred)

🏖️ Benefits

• Competitive base salary and a strong variable component • Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance • 401K match up to 5% • 12 weeks of paid parental leave • Tuition reimbursement program • 4 weeks' vacation • 12 sick days • 11 company holidays • 3 personal days • Flexible work schedules and remote capabilities • Casual dress • Fitness challenges and rewards