Customer Support Specialist II

🕒 6 days ago

🏄 California, Florida, +11 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

☁️ SaaS

🏛️ Government

💰 Series unknown on 2015-02

Automotive • SaaS • Government

Vitu is a technology company that provides end-to-end vehicle lifecycle and e-government solutions, connecting lenders, dealerships, remarketers, consumers and jurisdictions. Its platform and APIs support digital title & registration (including 50-state interstate processing and a National Title Exchange), electronic lien & title (ELT), accelerated title and payoff workflows, digital signatures, vehicle history and driver license inquiries (in select states), fleet registration compliance, and compliance training. Vitu emphasizes nationwide coverage, integrations for dealers and lenders, developer APIs, and security/compliance (SOC 1 Type II audit and approved NMVTIS data provider).

📋 Description

• Help customers via inbound call queue, support ticketing systems, and established customer engagement channels • Develop and maintain positive customer relationships • Respond to inquiries about company products, features, and services • Address fulfillment, billing, account management, technical, and configuration issues • Refer complex, unexpected, or recurring issues to internal experts • Respond to customer inquiries via phone, email, and chat • Provide Tier 1 and Tier 2 support for standard and recurring configuration issues, including password resets and basic DMV questions • Provide one-on-one training for new and existing customers as needed • Apply internal and security tools or processes to assess customer records and electronic information • Document customer inquiries, status, and resolution • Work across teams and follow up with customers to resolve issues • Take on special projects assigned by the Manager • Work primarily Monday–Friday, 9:00 AM–6:00 PM ET or 10:00 AM–7:00 PM ET, with occasional overtime, evening, holiday, or weekend shifts • Work a Saturday or Sunday once or twice a month in exchange for a weekday off

🎯 Requirements

• 5 years' of experience in a Department of Motor Vehicles (DMV), dealership registration and titling, vehicle registration services, or a related automotive technology or software environment • 5 years' experience in Client Services, Customer Support, Customer Service, Call Center or related functions in the technology or software industry • High school diploma or equivalent • Proven customer support or client service experience • Strong phone and email contact handling skills and active listening • Familiarity with CRM systems (HubSpot) and practices, preferred • Customer orientation and ability to adapt/respond to different types of personalities • Excellent communication and problem-solving skills • Ability to multitask, prioritize, and manage time effectively • Experience in title, registration, MVA, or dealerships preferred • Strong Automotive industry software support experience • Contact Center Operations experience, including GoTo Connect, Jira, HubSpot, Slack, Gmail, Billing, Back Office, and call monitoring

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement • Employee-first culture • Collaborative environment • Equal and inclusive working environment • Reasonable accommodations for applicants or employees with disabilities

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