Principal Account Manager – Hospital Forecast and Operational Database Customer Success

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $187.8k - $348.3k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

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Vizient, Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🛡️ Insurance

🏥 Healthcare

Logistics • Insurance • Healthcare

Vizient, Inc. is the nation's largest health care performance improvement company, serving over 50% of the nation's acute care providers, including 97% of academic medical centers and more than 20% of ambulatory care providers. Headquartered in Irving, Texas, Vizient offers expertise, analytics, and advisory services, alongside a contract portfolio representing over $130 billion in annual purchasing volume. The company's solutions aim to enhance the delivery of high-value care by optimizing cost, quality, and performance in the healthcare sector.

📋 Description

• Manage customer success across an assigned portfolio of Vizient Life Sciences Strategy Intelligence (EDGE) and Operational Data Base (ODB) subscriptions and memberships • Translate hospital and healthcare provider intelligence and analytics into actionable implications for Life Sciences customers • Drive adoption, demonstrate value, and manage renewal readiness and execution with subject matter experts • Develop trusted relationships with executive sponsors, commercial, strategy, market access, medical affairs, evidence-generation leaders, analytical users, and internal champions • Interpret provider economics, IDN decision-making, site-of-care shifts, procedure forecasts, and adoption barriers • Develop and execute annual customer success plans and define priority use cases, stakeholder responsibilities, engagement milestones, and evidence of value • Lead executive value reviews • Coordinate onboarding, training, and ongoing adoption • Monitor adoption, sponsor engagement, and account health; intervene when use of value declines • Manage renewal processes with contracting, finance, and legal • Identify and qualify opportunities for additional subscription use, users, offerings, and Life Sciences Advisory engagements • Provide voice-of-the-customer feedback to product, marketing, and business development/advisory leaders • Contribute reusable onboarding materials, success plans, and value-review approaches • Travel up to 50%

🎯 Requirements

• Relevant degree preferred; advanced degree a plus • 10 or more years of relevant experience in life sciences strategy, consulting, customer success, strategic account management, commercial insights, or healthcare analytics • Experience managing complex customer relationships and building strategic partnerships with senior executives • Demonstrated contribution to retention, revenue growth, or customer value • Strong understanding of life sciences buyer priorities and commercial decision-making, including experience with medtech and/or biopharma customers • Working knowledge of provider and IDN priorities, economics, decision-making, and adoption processes preferred • Ability to translate provider intelligence into life sciences implications • Experience interpreting market data and facilitating decisions that lead to actionable customer decisions • Familiarity with Vizient Strategy intelligence and analytics is a plus • Willingness and ability to develop offering-specific expertise • Experience with subscription or membership onboarding, adoption, renewals and customer success planning preferred • Strong planning, follow-through, risk management, communication, and presentation skills • Ability to influence cross-functional colleagues without direct authority and manage multiple accounts concurrently • Ability to travel regularly and expeditiously throughout the year to meet customers' needs and business requirements

🏖️ Benefits

• Comprehensive benefits plan • Incentive eligibility • Personal and professional development opportunities • Inclusive work environment

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