Volkswagen Group
10,000+ employees
🚗 Transport
🚘 Automotive
🏭 Manufacturing
Transport • Automotive • Manufacturing
Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.
Area After Sales Manager
Job not on LinkedIn
🕒 July 6
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Volkswagen Group
10,000+ employees
🚗 Transport
🚘 Automotive
🏭 Manufacturing
Transport • Automotive • Manufacturing
Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.
📋 Description
• Ensure customers receive a premium service experience. • Drive retail parts and accessory sales and service loyalty. • Provide After Sales consulting services for process improvement in the dealerships. • Advocate for the customer and the Dealer while protecting Audi’s interests. • Ensure Dealers have proper service equipment and tools. • Monitor compliance with training and certification requirements of after sales personnel. • Provide guidance on vehicle repair strategy and buyback prevention. • Resolve customer relations cases, including trade assist and mediation. • Counsel dealers on goodwill decisions and warranty processes. • Assist dealers in utilizing Audi parts and service sales programs. • Monitor dealership KPI objectives and review performance with management. • Identify after sales problems and collaborate with management to develop solutions. • Support process improvements and ensure dealers meet Audi standards requirements.
🎯 Requirements
• Min 7 years • Bachelor’s degree in business, automotive, related field preferred or equivalent work experience. • Resource and program management • Strong written and oral communication skills • Ability to multi-task • Proficient in Microsoft Office Suite • Automotive or related field or equivalent experience in service operations • Work Flexibility: Position is typically home-based with up to 80% travel.
🏖️ Benefits
• Health insurance • Paid time off • Remote work options
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