Technical Parts Analyst

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🔥 0 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Volkswagen Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

Transport • Automotive • Manufacturing

Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.

📋 Description

• Serve as the first point of contact to VW and Audi dealers on Parts related issues. • Work in the Order Availability Telephone Queue and/or the Technical Parts Queue. • Interpret Parts policies and procedures as ‘knowledge transfer agents’ for dealers. • Provide technical assistance to customers to determine and order correct parts. • Remove barriers preventing customers from placing parts orders. • Assist dealers with new parts policies and procedures. • Produce reports regarding Parts problems and resolutions.

🎯 Requirements

• Minimum 2-4 years of experience in Dealer Operations or Automotive Industry • Minimum 2-4 Years of Customer Service Experience • High School Diploma • Strong Verbal and written communication Skills • Analytical and conceptual thinking – using logic and reason, creative and strategic • Computer savvy – skilled in the use of software • Influencing and negotiation skills • Problem solving • Resource management • Professional and interpersonal skills • Team Oriented • 2-4 years of experience in Customer Service and or Call Center Environment. • Strong analytical and problem solving skills • Proficient in standard Microsoft Office applications (Word, Excel, PowerPoint) • Strong parts technical knowledge of VW and Audi products and catalogs • Ability to meet individual targets on customer call group metrics • Work independently with minimal supervision • Ability to work under pressure, and treat customers as a professional analyst • Proficient user in all software applications available to the dealer (VESIS, AESIS, CICS-GA, EPIS)

🏖️ Benefits

• Equal Opportunity Employer • Drug free workplace • Pre-employment substance abuse testing