Online Crisis Counselor I

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☕ Washington – Remote

☕ Washington – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟢 Junior

🛋️ Counselor

👻 Ghost score 0%

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Volunteers of America Western Washington

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1898

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Volunteers of America Western Washington is a regional nonprofit organization (501(c)(3)) that provides a broad range of social services and community supports across Western Washington. Founded in 1898, VOAWW operates food banks and pantries, housing and shelter programs, crisis care and behavioral health services (including tribal behavioral health supports), early learning and ECEAP preschools, dispute resolution and fair housing programs, personal support services for people with developmental/intellectual disabilities, workforce development, and volunteer/donation programs. The organization partners with professional staff, volunteers, and community supporters to serve people experiencing homelessness, food insecurity, crisis, and other vulnerabilities, and offers event venue rentals and community resource centers throughout the region.

📋 Description

• Respond to online chats and texts originating from 988/The National Suicide Prevention Lifeline • Provide non-judgmental crisis support using a crisis intervention model and suicide intervention techniques • Answer incoming chats and texts, providing crisis intervention, suicide prevention, and supportive counseling • Conduct safety assessments according to agency policies, funding, accreditation, and Lifeline Best Practices • Manage client interactions to ensure efficient and appropriate support • Initiate police intervention procedures when a visitor is at immediate risk of harm • Adhere to state and federal legal requirements, including HIPAA confidentiality and mandated reporting • Collaborate with the online crisis counselor team and Shift Leads on complex cases • Consult with Shift Leads and Master’s level Crisis Shift Managers on compliance issues • Use Microsoft Teams to engage with remote staff and 988 Crisis Shift Leads • Attend staff meetings and trainings to enhance clinical skills and professional development • Mentor and coach new staff • Perform other duties as assigned by the Program Coordinator

🎯 Requirements

• Bachelor’s Degree in a social science/behavioral health or related field • One (1) year experience in a mental health or related field • Agency Affiliated Counselor Registration required within 30 days of employment, or equivalent, and must remain in active status during employment • Passing a typing test with a score of 35 WPM or higher • Fluency in English (oral and written) • Courteous, empathic, and professional demeanor • Proficiency in Motivational Interviewing and active listening • Strong problem-solving and information-gathering skills • Superior communication skills to convey information clearly and effectively • Ability to multitask, including talking and typing simultaneously • Efficiency in documenting notes in electronic medical records • Minimum internet download speed of 100 Mbps and upload speed of 10 Mbps • Recent internet speed test result required • Secured wired internet connection using an ethernet cable; WiFi is not allowed • Satellite internet services such as HughesNet, Starlink, or Visat are not supported

🏖️ Benefits

• Vacation up to 200 hours • Sick time up to 108.64 hours • 9 paid holidays per year + 2 paid floating holidays • Medical, Dental, and Vision • Health Savings Account (HSA) • Flexible Savings Account (FSA) medical & dependent care • Free Employee Assistance program • 403(b) Retirement Plan matching • Professional Development opportunities • Competitive compensation • Fully remote work arrangement