Lead Customer Success Manager

🕒 Yesterday

🇺🇸 United States – Remote

💵 $96.8k - $124.6k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Serve as strategic advisor to executive customer stakeholders • Align Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities • Develop and execute customer success plans for strategic accounts • Identify risks, opportunities, and measurable outcomes to drive retention, expansion, and advocacy • Build relationships with key customer stakeholders and serve as primary point of contact • Lead strategic business reviews and executive-level customer meetings • Provide account insights, performance updates, and recommendations • Act as escalation point for assigned accounts and coordinate cross-functional resolution • Represent customer needs to Product, Engineering, Commercial, Support, and Operations teams • Provide Voice of Customer feedback, trend analysis, and business insights to Product Management • Analyze customer operational and business data to improve performance and solution utilization • Ensure customer adoption, engagement, desired business outcomes, and recognized value • Identify and drive expansion, cross-sell, and upsell opportunities • Share best practices, mentor team members, and contribute to process improvement • Travel up to 20%

🎯 Requirements

• 10+ years of demonstrated experience working with a software company in a customer success manager, account management, marketing, or technology role • 5+ years of experience supporting enterprise / Tier 1 customers • Experience and/or a degree in both a technology and marketing field is preferred • Fuel Management experience in Logistics and Invoice Reconciliation preferred • SaaS environment and CRM tools experience is a plus • Bachelor’s degree preferred, but not required • Master’s degree preferred, but not required • Ability to travel up to 20%

🏖️ Benefits

• Medical, dental, and vision insurance • Disability and life insurance • Family planning programs through Maven Clinic • Diabetes management support through Livongo • Women’s health coverage • Adult and elder care support • Paid parental leave • 401(k) plan with matching company contributions • Paid time off up to 15 days each year • 13 paid holidays, including 3 floating holidays • Paid sick leave • Personal growth and continuous learning support • Work-life balance • Inclusive and collaborative work environment