Clinical Practice Manager

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Vori Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

🏢 Enterprise

🧘 Wellness

💰 $15.1M Series A on 2021-07

Healthcare • Enterprise • Wellness

Vori Health is a virtual-first musculoskeletal (MSK) medical practice that provides doctor-led care teams delivering diagnosis, personalized treatment plans, non-opioid pain management, virtual physical therapy, medical imaging coordination, surgical support, second opinions, and healthy lifestyle coaching. The company operates a digital care platform that serves individual members and enterprise customers (employers, health plans, and brokers), accepts major insurances including Medicare, and focuses on back, neck, joint, and sports-related orthopedic conditions.

📋 Description

• Lead, coach, and develop the Patient Support team • Establish Patient Support workflows, service standards, performance goals, policies, procedures, training materials, and SOPs • Monitor team performance, workload, productivity, service levels, quality, and patient experience metrics • Resolve or escalate complex patient questions and concerns across phone, email, chat, and other support channels • Improve the patient journey across scheduling, registration, clinical care, billing, and follow-up • Create and maintain clinician schedules and publish appointment availability in the electronic health record • Monitor clinician capacity, blocked time, time-off requests, appointment availability, and scheduling conflicts • Analyze and report clinician utilization, capacity, access, and operational performance indicators • Coordinate with external clinical service partners regarding availability, updates, scheduling, and billing information • Support patient scheduling and rescheduling when escalation or additional assistance is needed • Coordinate new clinician onboarding, including work schedules, onboarding plans, meetings, system access, scheduling configuration, and biographies • Provide administrative support to physicians, advanced practice providers, physical therapists, health coaches, registered dietitians, and other clinical team members • Coordinate with internal and external healthcare partners to support continuity of care and patient flow • Support patient video visits when directed by clinical leadership • Obtain outside medical records and upload records and supporting materials to patient charts • Notify clinicians when requested records or results are received • Securely transmit visit notes and documentation to patients, providers, and external organizations • Conduct daily checks to confirm clinical documentation reaches intended recipients • Coordinate referrals, external appointments, and other patient care needs • Communicate with external providers, facilities, insurance companies, and partners • Monitor patient intake information and patient/clinician communications, routing messages appropriately • Maintain accurate information in the electronic health record and other operational systems • Maintain compliance with HIPAA, confidentiality requirements, healthcare regulations, and company policies • Participate in quality-assurance meetings, audits, improvement projects, clinical research, and publication support • Develop, implement, and train teams on clinical and Patient Support policies and procedures • Maintain Clinical Operations and Patient Support SOP libraries • Identify opportunities to streamline workflows and improve service quality through technology and automation • Directly manage, recruit, onboard, train, evaluate, coach, and provide feedback to Patient Support team members • Build staffing and coverage plans and address employee-relations and performance concerns with People Operations • Participate in team huddles, meetings, and rounds with camera on when appropriate • Perform other projects and duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Telehealth experience • 2+ years of experience working as a Medical Practice Manager/Operator, or administrative support to a clinical practice • Strong knowledge of medical terminology, office procedures, and patient care practices • Proficient with Microsoft Suite software such as Outlook, Word, Excel, and OneDrive • Strong attention to detail and commitment to providing high-quality care • Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment • Experience with video chatting • Experience with Google Suite, Slack, and electronic health records, or comfort learning new technology • Bilingual, written and spoken, in Spanish • Authorized or able to provide required documents to work in the United States • Bachelor’s degree in a related field preferred

🏖️ Benefits

• Equity Options • Medical, dental, and vision coverage • Wellness programs • Mental health resources • 401(k) plan and Roth options • Generous paid time off, including vacation days, holidays, and sick leave • Fully remote work environment • Training resources and Professional Development stipend • Paid parental leave • Employee Assistance Program (EAP) • Competitive pay based on experience, skillset and value brought to the team