ACA Client Manager

🕒 October 6

❄️ Minnesota, South Carolina, +1 more states – Remote

❄️ Minnesota – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Involved in post-implementation calls and ensuring we have properly documented information for ongoing servicing. • Participates in the implementation process to support the ACA Implementation Project Manager throughout the project. • Provides education on ACA core topics: Variable hour tracking, Affordability requirements, Data exception reporting, managing changes ongoing, IRS requirements through Code 6055 and 6056, utilizing Tango’s ACA Compliance Concierge suite. • Conducts monthly report review webinar with clients to discuss latest reports and findings, ensure accuracy and understanding, and advise on how to address long-term challenges or policy changes required. • Provides on-demand support via phone or e-mail to core client IT, HR, and Payroll teams through the life of the relationship. • Delivers ad hoc news, information, blog posts, articles, regulation updates, or software enhancement notices to core client team. • Coordinates with technical team on production or software issues. • Performs other duties as assigned.

🎯 Requirements

• HS Diploma • 3+ years of experience in customer service • Excellent verbal and written communication skills, inclusive of preparing well-designed email communications and clear instructions over the phone. • Ability to multi-task multiple issues and work well in a team environment. • Experience troubleshooting technical errors that require quick thinking, independent thought, and group collaboration. • Self-starter, able to learn and retain technology products and procedures, success in managing toward established metrics. • Comfort and ability to excel in a high-activity and high-uncertainty environment. • A high degree of initiative, intelligence, contagious enthusiasm and passion. • Proficiency in the Microsoft suite of applications, (Outlook, Excel, Word, PowerPoint, etc.). • Bachelor’s Degree preferred. • Industry experience highly preferred: insurance, benefits administration, benefits consulting, SaaS, healthcare, BPO, etc. • ANSI 834 enrollment file knowledge a plus.

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year • 100% remote work from home option • Hybrid schedule available at major office locations