Senior Director, Client Partner

🔥 12 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

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Zaelab

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 $250k Seed Round on 2013-12

Consulting • Healthcare • Manufacturing

Zaelab is a leader in B2B digital transformation, offering enhanced digital experience solutions across industries including manufacturing, distribution, health and life sciences, and high-tech. It specializes in a variety of services such as user experience, content management, configure price & quote, guided selling, product management, and composable commerce. Zaelab partners with major platforms like Salesforce, Shopify, SAP, BigCommerce, Adobe Commerce, and commercetools to deliver optimal B2B, D2C, and marketplace commerce experiences. With the acquisition of Trellis, Zaelab expands its full-service digital agency capabilities to help businesses streamline operations, reduce inefficiencies, and achieve growth in a competitive market landscape.

📋 Description

• Own the overall performance of a $15–20M portfolio of strategic enterprise accounts, including revenue, margin, forecasting, renewals, and growth. • Set annual account and portfolio targets and maintain visibility into performance. • Protect and grow client relationships and identify expansion opportunities. • Build pipeline through new SOWs, retainers, change orders, and multi-phase transformation programs. • Identify whitespace and partner with Sales, Solutions, and Practice leadership on executable plans. • Develop and execute Account Growth Plans. • Serve as a trusted executive partner to VP, SVP, and C-suite client stakeholders. • Develop multi-year digital roadmaps connecting technology investments to business outcomes. • Establish executive engagement, QBR, and annual planning rhythms. • Own client escalations and resolve issues constructively. • Navigate scope, delivery, performance, and commercial conversations. • Translate client challenges into measurable-value opportunities and develop business cases and executive recommendations. • Expand client relationships across Zaelab’s broader capabilities. • Build and lead the portfolio team, including Client Partners, engagement and delivery leaders, and account operations resources. • Own hiring, staffing, coaching, and performance management. • Establish scalable account management practices and a culture of accountability, transparency, and client ownership. • Partner with Delivery, Sales, Solutions, and Practice leadership to align strategy with execution. • Contribute to go-to-market strategy across B2B manufacturing, distribution, and industrial sectors. • Help scale Zaelab’s Client Services organization, processes, and operating model. • Participate in leadership planning, budgeting, hiring, capacity planning, and strategic priorities. • Retain and strengthen the portfolio while delivering revenue and margin targets. • Establish growth plans, advance expansion pipeline, strengthen executive relationships, and create predictable portfolio performance within 12 months.

🎯 Requirements

• 12+ years of experience in management consulting, digital consulting, systems integration, or technology professional services. • At least 3 years of direct responsibility for a portfolio or strategic accounts representing approximately $15–20M in annual revenue. • Demonstrated track record of growing enterprise accounts through expansion, new SOWs, and multi-year programs. • Experience building and leading high-performing client or account teams, including hiring, staffing, coaching, and performance management. • Strong experience working with manufacturing, distribution, industrial, or similarly complex B2B organizations. • Experience selling and/or delivering engagements involving ServiceNow, composable commerce, Customer-to-Cash, or Quote-to-Cash. • Strong commercial judgment and ability to connect client business challenges to technology and consulting opportunities. • Confidence operating with senior client stakeholders and navigating complex conversations around scope, performance, priorities, and investment. • Hands-on leadership style and willingness to move between executive strategy and account details. • Ability to travel within North America up to 25% for client, team, and company events. • Experience with ServiceNow solutions, particularly CPQ, CRM, Field Service Management (FSM), or Sales and Order Management (SOM) is an advantage. • Familiarity with commercetools, Salesforce Commerce Cloud, Shopify, SAP Commerce, or BigCommerce is an advantage. • Existing relationships with VP and C-suite leaders within manufacturing, distribution, or industrial organizations is an advantage. • Experience helping build or scale a Client Services, Account Management, or Client Partner function within a growing consultancy is an advantage.

🏖️ Benefits

• Unlimited Vacation/PTO • Full Health Benefits and 401k Fixed Percentage Plan (USA only) • RRSP (Canada) • Fully remote and distributed teams • Paid Parental Leave • Ongoing training and education opportunities • 0% Bureaucracy Culture - Focus is on responsibilities, not title • Inclusive accessible environment • Equal-opportunity employer • Workplace accommodations • AI-supported initial application review with People Ops final decisions