Client Relationship Manager, Public Sector

🔥 0 minutes ago

🗽 New York, Massachusetts, +2 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🌴 South Carolina – Remote

💵 $85k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Build and maintain relationships with a portfolio of customers and/or vendors throughout all stages of the customer lifecycle • Lead ongoing operations meetings to address critical topics and projects, provide training, and support customers’ ongoing business needs • Stay abreast of industry and technology trends and educate and advocate for vendors • Demonstrate command of Benefitfocus governance, decision-making processes, products, solutions, organizational structures, and technology infrastructure • Lead the internal Benefitfocus team on behalf of the customer by coordinating cross-functional partners and addressing customer needs • Drive annual open enrollment success through actionable plans, assigned owners, timelines, and measurements • Meet or exceed targeted customer retention metrics • Own and manage a defined book of vendors on behalf of the customer • Leverage technology, automation, and AI capabilities to reduce friction and strengthen insights • Drive disciplined execution across operations, quarterly business reviews, issue resolution, and open enrollment planning

🎯 Requirements

• High School Diploma or GED required • Bachelor’s degree preferred • High School Diploma/GED +2 years’ experience may be considered in lieu of a bachelor’s degree • 10+ years of experience in Customer Success, Vendor Management, Account Management, or related roles • Demonstrated success managing a portfolio of customers consisting of companies with a high level of complexity, focus, and intensity • Proven ability to establish, maintain, and grow broad and deep relationships within customer accounts • Ability to uncover how a customer defines success and align that vision with the Benefitfocus solution • Ability to anticipate, identify, and meet customers’ needs • Ability to develop strategies that drive success by delivering value and insights relevant and unique to each customer • Industry knowledge and experience in Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO is highly preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume