Genesys Cloud CX Engineer – Consultant

🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

☁️ Cloud Engineer

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Voyage Advisory

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

Consulting • Enterprise • Technology

Voyage Advisory is a consulting firm that specializes in driving customer experience and process improvements for large-scale enterprises, contact centers, and back-office environments. They offer solutions to optimize processes, improve quality, measure performance, and reduce costs through technology and strategic planning. Voyage Advisory works across various sectors, including Banking, Credit Unions & Financial Services, Federal, State & Local Government, Insurance, Manufacturing & Supply Chain, and Power, Energy & Utilities. Their services include strategy development, vendor evaluation, and the implementation of technology solutions to achieve long-term business goals.

📋 Description

• Design, configure, and implement solutions within Genesys Cloud CX, including contact flows, integrations, and platform capabilities • Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions • Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities • Translate business requirements into technical designs and implement within the platform • Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience • Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way • Collaborate with cross-functional teams to ensure scalable, maintainable solutions

🎯 Requirements

• 3–5+ years of hands-on experience with Genesys Cloud CX (required – must be core to your background) • Proven experience building/configuring solutions directly in Genesys Cloud CX (not just supporting or administering) • Experience with IVR/IVA, including AI-driven or speech-enabled solutions • Strong ability to gather requirements and work directly with clients/stakeholders • Demonstrated ability to balance technical execution with client-facing communication • Comfortable leading meetings, asking the right questions, and translating needs into action • U.S. Citizenship or authorization to work in the U.S. without sponsorship • Ability to pass a federal background check

🏖️ Benefits

• Up to 20% travel to Buffalo, NY