User Support Specialist – Help Desk Support

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

VSolvit

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

VSolvit is an award-winning, woman-owned technology services provider that specializes in systems engineering, cybersecurity, cloud computing, business intelligence systems, data warehousing, geographic information systems, engineering services, custom application development, predictive analytics, administrative services, and project/program management. VSolvit serves clients including the Department of Defense and the Bill & Melinda Gates Foundation, providing innovative technology solutions that address complex challenges in sectors like national security and healthcare.

📋 Description

• Provide Tier II Help Desk support for the Office of Policy and Program Development (CG-LPD) • Perform systems administration and patch management for Tomcat-based servers supporting a case management application used by U.S. Coast Guard law enforcement units • Monitor system and application health and activity to identify issues and support operational continuity • Create and manage user accounts, granting and troubleshooting access for approximately 2,000 personnel • Pull and generate reports from the application's database for user and leadership requests • Maintain security artifacts and controls, remediate findings, and develop Plans of Action & Milestones (POA&Ms) • Keep systems within eMASS compliance timelines • Respond to service desk tickets and technical assistance requests across hardware, software, and network issues • Document troubleshooting steps, resolutions, and system configurations • Perform user account administration, including creation, updates, disabling, and password resets • Lead resolution efforts for complex IT issues • Coordinate with engineering teams to resolve persistent or systemic issues • Assist with help desk process improvement and reporting

🎯 Requirements

• Security Plus (or higher) certification • 5+ years of experience with Case Matter Tracking Systems • U.S. Citizenship • Ability to obtain and maintain a DoD Secret clearance • Post-employment ethics letter required if applicable for recent U.S. government employees • Experience working with the military and/or government preferred • Excellent written and verbal communication skills preferred • Strong organizational and planning skills preferred • Excellent time management skills and ability to multitask and prioritize work preferred • Attention to detail and problem-solving skills preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • Long- and short-term disability insurance • Health Savings Account • Flexible Spending Account • 401(k) Retirement Plan options • Tuition Reimbursement • Assorted voluntary benefits • Customizable benefits program