Customer Support

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners • Provide support by telephone, in person, and via internet/email • Maintain in-depth knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order and shipping status, and stock availability as applicable to the line of business • Complete documentation, letters, and forms accurately • Perform quality assurance testing for company software • Research and resolve issues and complaints • Solve non-standard customer problems and determine appropriate resolutions • Educate and influence customers and prospective customers on company products, services, and solutions • Identify customer trends and communicate corrections, changes, or solutions to business partners and leaders • Maintain Customer Service and support-level standards • Stay current on Customer Service policies, procedures, and product/service information • Attend benefit fairs, open enrollment meetings, and client meetings when required; undertake occasional overnight travel • Support Sales Representatives with customer-order inquiries when required • Act as first point of contact for Sales Representatives when required • Process claims based on business needs and workflow fluctuations when required

🎯 Requirements

• One to two years of customer service experience handling moderate to complex customer inquiries • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal and written communication skills • Excellent interpersonal and rapport-building skills • Ability to ask relevant questions to identify customer needs • Problem-solving, negotiation, and decision-making skills • Ability to use discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment • Candidates acting as a third-party administrator for processing payments may be subject to a credit check • Required home internet: 50 Mbps download and 10 Mbps upload per user • Required loaded latency: under 150 ms • Wired connection to router/modem; router/modem is not provided • For remote or hybrid roles, ability to maintain camera presence during meetings and engage effectively in virtual environments

🏖️ Benefits

• Company-provided Windows 10 computer • Company-provided Intel Core i5-7500 CPU • Company-provided 16GB DDR4 memory • Company-provided 256GB solid state hard drive • Company-provided wired headset • Eligible bonuses and commissions may be included in the compensation package

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