Customer Support

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $15 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Provide accurate, timely, and efficient customer support under general supervision • Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners • Handle inquiries by telephone, in person, and via internet/email • Maintain in-depth knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order and shipping status, and stock availability as applicable to the line of business • Complete documentation, letters, and forms accurately • Perform quality assurance testing for company software • Research and resolve issues and complaints • Solve non-standard customer problems • Educate and influence customers and prospective customers on company products, services, and solutions • Identify customer trends and communicate them to business partners, leaders, and divisions • Suggest corrections, changes, or solutions and escalate organization-wide issues appropriately • Maintain line-of-business customer service and support-level standards • Stay current on customer service policies, procedures, and product/service information • Attend benefit fairs, open enrollment meetings, and client meetings when required, with occasional overnight travel • Support Sales Representatives with customer-order inquiries when required • Serve as first point of contact for Sales Representatives when required • Process claims based on business needs and workflow fluctuations when required

🎯 Requirements

• One to two years of customer service experience handling moderate to complex customer inquiries • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal communication skills • Effective written communication skills • Excellent interpersonal and rapport-building skills • Ability to ask appropriate and relevant questions to identify customer needs • Proven problem-solving, negotiation, and decision-making skills • Ability to use discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment • If acting as a third-party administrator for processing payments, subject to a credit check • Required home setup: Windows 10, Intel Core i5-7500 CPU, 16GB DDR4 memory, 256GB solid-state hard drive, wired headset, wired router/modem connection • Home internet requirements: 50 Mbps download, 10 Mbps upload, loaded latency below 150 ms • Must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings

🏖️ Benefits

• Company-provided Windows 10 computer • Company-provided Intel Core i5-7500 CPU • Company-provided 16GB DDR4 memory • Company-provided 256GB solid-state hard drive • Company-provided wired headset • Camera presence during virtual meetings • Equal opportunity employment • Drug-free workplace • Pre-employment substance abuse testing