Senior Account Manager

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $63k - $108.7k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Manage an assigned book of high-impact, complex client business • Lead development of efficient processes supporting customer and company strategic initiatives • Serve as expert advisor and primary liaison for client service and marketing projects and issues • Develop and maintain client relationships and identify customer goals and requirements • Function as primary service contact to drive client satisfaction, growth, and retention • Develop and manage strategic account plans covering objectives, communications, growth, and retention • Maintain understanding of state and federal compliance requirements applicable to clients • Partner with internal and external stakeholders to ensure compliance and advise clients • Lead and facilitate client meetings and events, virtually or in person • Develop and manage concurrent complex implementation plans for new clients • Direct client contracting activities and resolve complex contracting issues • Manage client and member communication strategies and collateral development • Provide consultative benefits advice to clients and prospects throughout the sales process • Document complex client requirements and ensure servicing partners understand them • Monitor clients, identify issues, and implement creative solutions • Escalate client issues, lead meetings and task forces, and drive solutions • Coordinate product changes with Sales and Product Marketing • Evaluate business problems and recommend technology or product solutions • Market programs and services to support account adoption, growth, and retention • Interpret, analyze, and distribute complex client reports • Represent the business area on assigned projects

🎯 Requirements

• Bachelor’s degree in Business Administration or related field or equivalent experience • 4+ years of account management experience • In-depth understanding of healthcare/insurance industry and benefits administration • Strong organization skills with ability to monitor and maintain responsibilities with little assistance or guidance • Ability to develop into a subject matter expert with all products and services • Ability to develop a strong understanding of business objectives and business environment • Proven ability to work within an agile environment and manage change • Ability to adapt communication and interpersonal skills to different audiences, including senior leadership • Proven critical thinking capabilities and ability to influence business partners • For remote roles, high engagement in virtual environments, including maintaining camera presence during meetings • Must comply with VSP Vision Information Security and Privacy Policies when accessing sensitive personal information • Qualified applicants must meet applicable work authorization requirements for the United States

🏖️ Benefits

• Eligible bonuses and commissions • VSP Vision benefits (details provided via benefits link) • Remote work arrangement