Senior Manager, Client Management Operations

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🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $94.5k - $152.3k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Provide management oversight for budgeting, staffing, resource planning, and change management • Provide strategic direction and management of systems and services to meet business needs • Support planning and management activities for Client Management services • Lead planning, support, and adoption of workflow processes and/or systems • Evaluate technical systems, system requirements, and limitations for enterprise opportunities • Address changing business needs through technical and business process solutions • Develop and maintain strategic partnerships with leadership, business partners, and key executives • Identify, consolidate, and prioritize training needs and coordinate training programs • Develop and maintain enterprise-wide service level agreements and monitoring methods • Analyze and report achievement and causes of deviations from expectations • Manage internal resources and expectations for automated solutions and business agreements • Contribute to strategic and tactical goals, initiatives, and objectives for the division • Reduce administrative costs and achieve savings through collaboration • Identify, analyze, and diagnose issues causing service degradation • Coordinate special requests, workflow issues, production issues, and escalated customer inquiries • Monitor customer trends and resolve emerging service-impacting problems • Recommend and implement procedural and system changes to deliver quality service • Identify process improvements that reduce administrative costs without negatively affecting service quality • Establish effective relationships with direct reports and support employee satisfaction • Monitor direct-report performance and provide feedback, coaching, counseling, and corrective action plans • Collaborate on individual development plans for all staff • Coordinate with the training department to ensure appropriate staff training

🎯 Requirements

• Bachelor’s degree in related field or equivalent experience • Minimum of 1 additional year of experience related to functional area • Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports • Previous experience in a fast-paced production environment • Demonstrated ability to provide services and support for complex systems or issues • Excellent interpersonal skills to facilitate, educate, and build strong business partner relationships • Strong team-building and collaboration skills • Strong organizational and project management skills • Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications • Ability to analyze work processes and make recommendations to improve department efficiency • Excellent problem-solving and analytical skills • Excellent verbal and written communication skills, including the ability to present technical information in a user-friendly format • Experience with Encounter and Compliance and managing technical team (preferred) • Experience overseeing teams responsible for Electronic Data Interchange (EDI) file transmission operations and support infrastructure (preferred) • Experience processing and managing EDI ANSI X12 837 Benefit Enrollment and Maintenance transaction sets for healthcare membership data exchanges (preferred) • Proficient in Medicare and Medicaid program requirements and product specifications for government healthcare programs (preferred) • Employees will have access to sensitive personal information and are subject to follow Information Security and Privacy Policies • Pre-employment substance abuse testing is required

🏖️ Benefits

• Eligible bonuses and commissions may be included as part of the compensation package • VSP Vision benefits (specific benefits not detailed in the posting)

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