Senior Service Delivery Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $150k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• 50 open roles for a team of 74.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Vultr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

Cloud Computing • Artificial Intelligence

Vultr is a cloud infrastructure provider offering a wide range of services including compute instances, storage, managed databases, and GPU clusters. The company focuses on providing high-performance and accessible cloud solutions, leveraging both AMD and NVIDIA technologies to power applications in artificial intelligence, high-performance computing, and general workloads. Vultr offers services that are designed to be simpler and more cost-effective than major competitors like AWS, GCP, and Azure, with global data center locations to support diverse deployment needs.

📋 Description

• Lead end-to-end delivery for one to two concurrent strategic customer programs, from late-stage sale through go-live and stable operation • Own the customer relationship for delivery as primary contact and accountable owner • Run executive governance, including steering committees, regular delivery reviews and escalations • Partner with sales and account management before contract signature to confirm commitments are deliverable • Track and ensure every customer commitment is met • Coordinate multiple engineering, infrastructure and operations teams and manage dependencies and risks • Advocate for customer priorities inside Vultr and challenge avoidable delays • Communicate schedule changes early and honestly and lead difficult conversations about dates and scope • Manage the customer path from sales through delivery and ongoing support • Lead formal customer acceptance once the service is live • Lead cross-functional internal initiatives through measurable outcomes • Coach Service Delivery Managers and build team methods, templates and standards

🎯 Requirements

• 10+ years of program or project management experience • At least 5 years managing customer-facing delivery of large, complex technology programs in cloud, data center, HPC, AI or telecommunications • Proven ability to lead through influence across engineering, operations and commercial teams you don't manage • Executive presence, including experience running steering committees and holding difficult conversations with senior customer stakeholders • Solid grasp of infrastructure delivery, including data centers, networking, servers and GPUs, and storage • Sound judgment under pressure, with a habit of raising risks early and bringing options • Experience moving customers from project delivery into ongoing operations and support • Clear, concise written and verbal communication • Proficiency with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools • Ability to travel up to 25% to customer sites and data centers • Flexibility to work extended hours, including some weekends, around major customer launches and across customer time zones • Preferred: PMP, PgMP or equivalent certification • Preferred: experience building a new delivery function or practice • Must be located in the United States • Must be legally authorized to work in the United States • Must not require employment visa sponsorship

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Increased PTO at 3 year and 10 year anniversary • 1 month paid sabbatical every 5 years • Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription • Bonus offered (compensation summary)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume