Service Delivery Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• 50 open roles for a team of 74.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Vultr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

Cloud Computing • Artificial Intelligence

Vultr is a cloud infrastructure provider offering a wide range of services including compute instances, storage, managed databases, and GPU clusters. The company focuses on providing high-performance and accessible cloud solutions, leveraging both AMD and NVIDIA technologies to power applications in artificial intelligence, high-performance computing, and general workloads. Vultr offers services that are designed to be simpler and more cost-effective than major competitors like AWS, GCP, and Azure, with global data center locations to support diverse deployment needs.

📋 Description

• Manage delivery for multiple concurrent customer engagements from contract signature through go-live and customer acceptance • Act as the customer's day-to-day delivery contact alongside the account manager • Scope engagements with customers and internal teams and turn them into clear requests for delivery teams • Track customer commitments and confirm delivery before engagement closure • Manage customer transition to ongoing account management and support • Own defined workstreams on larger strategic programs under a Senior Service Delivery Manager • Advocate for customers internally, raise priorities, flag risks and escalate avoidable delays • Report clear, accurate status to customers and internal stakeholders • Plan and run cross-functional internal initiatives, coordinating with external partners and vendors as needed • Apply and improve delivery methods, templates and standards

🎯 Requirements

• 5–8 years of program or project management experience, including at least 3 years in customer-facing delivery of cloud, data center, hosting or infrastructure services • Experience managing several concurrent engagements with different customers, scopes and timelines • Technical fluency with cloud and bare metal infrastructure, including servers and GPUs, networking, storage and container platforms • Ability to lead through influence with engineering, operations and sales teams • Strong organization and follow-through, and a calm, solution-oriented approach when plans change or issues arise • Clear written and verbal communication with customers and internal teams • Proficiency with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools • Ability to travel up to 15% to customer sites and data centers • Flexibility to work extended hours, including some weekends, around major customer launches and across customer time zones • Preferred: PMP, CAPM or equivalent certification; ITIL Foundation; experience with AI or GPU infrastructure • Must be located in the United States • Must be legally authorized to work in the United States • Must not require employment visa sponsorship

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Increased PTO at 3 year and 10 year anniversary • 1 month paid sabbatical every 5 years • Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription • Bonus offered

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume