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VYLIX Group

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B

VYLIX Group is a software development studio that ignites digital innovation by designing and building websites that seamlessly integrate artificial intelligence to drive meaningful outcomes. The company focuses on crafting web experiences and AI-enhanced features for clients, blending front-end and back-end development with machine learning-driven functionality to improve user engagement, automation, and business impact.

📋 Description

• Respond to live chat enquiries in a timely and professional manner. • Assist users with account setup, invoice creation and payment queries. • Guide users through Kovix features including line items, AI tools and Pro plan functionality. • Escalate complex or unresolved issues to the appropriate team member. • Identify and troubleshoot common platform issues reported by users. • Maintain a positive, welcoming tone that reflects our People First value. • Stay up to date with Kovix features, updates and policies. • Gather user feedback and relay it to the wider team.

🎯 Requirements

• Fluent written English and ability to communicate clearly and professionally in a live chat environment. • A reliable internet connection, a PC or laptop and the ability to commit to an agreed weekly schedule are essential. • Good understanding of Roblox and the creator community. • Comfortable working independently as part of a remote team. • Minimum age for this role is 14 years. • Previous experience in customer support or live chat is desirable but not essential. • Familiarity with Kovix, Google or UK GDPR principles would be an advantage.

🏖️ Benefits

• Complimentary Kovix PRO plan, giving you full access to every feature on the platform. • Eligible for profit sharing scheme, meaning that as Kovix grows, so do the rewards. • Surprise company gifts such as Discord Nitro.