Clinical Outreach Specialist

🔥 14 hours ago

🌵 Arizona, California, +8 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $27 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system • Make 60–100 outbound calls daily to prospective clients • Educate prospective clients about Enhanced Care Management (ECM) services • Assess client needs and link clients with the care management team • Convey essential information and client preferences to the care team for personalized care planning • Assist clients with psychosocial assessments and develop care plans with clear, actionable goals • Review medical charts to document client needs and recommend appropriate interventions • Apply Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles • Participate in weekly Team Operations Meetings to coordinate and optimize care delivery • Work remotely and/or in person with Vynca patients and clients • Use computers, laptops, electronic health records, and video-conferencing technology throughout the workday

🎯 Requirements

• Willing and able to work Monday through Friday, 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends • Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field • Minimum of 2 years of telephonic outreach or enrollment experience in a high call volume environment • Experience working with complex care clients and ECM Populations of Focus • Excellent oral and written communication skills • Positive interpersonal skills for effective client engagement • Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records • Prior experience in a remote role • Quiet, secure workspace to ensure member privacy • Ability to test internet speed to ensure smooth application functionality • Bilingual English/Spanish highly preferred • Applicants must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington • Background check, potentially including drug test or other health screenings, required prior to employment • Patient-, client-, or customer-facing employees must be vaccinated against COVID-19 and influenza; accommodations may be considered • Identity and work eligibility verification using E-Verify upon hire • Occasional reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less

🏖️ Benefits

• Medical, dental, and vision insurance • Income protection benefits • Flexible PTO • Company holidays • 401(k) • Wellness benefits • Mileage reimbursement for field roles per IRS guidelines • Occasional travel to training or company events