Enrollment Medical Assistant

🔥 0 minutes ago

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 16%

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Conduct targeted telephonic outreach to patients, families, and healthcare organizations • Educate patients and families about palliative care, VyncaCare services, and program expectations • Complete structured eligibility screenings covering demographics, chronic disease history, and functional decline • Confirm service-area eligibility • Schedule eligible patients for initial visits with nurse practitioners • Coordinate enrollment logistics and smooth handoffs from enrollment to care • Serve as a liaison between patients and the broader care team • Direct calls, texts, and emails to appropriate individuals or departments • Respond to patient questions and concerns in a timely, supportive manner • Maintain confidential and accurate patient documentation and communications in accordance with HIPAA and organizational standards • Coordinate enrollment efforts across targeted regions and track outreach activity • Identify outreach trends and enrollment barriers • Share qualitative and quantitative feedback and creative ideas with the market and business development team • Maintain collaborative relationships with the designated market team and practice leadership • Contribute to program expansion, census growth, and patient access

🎯 Requirements

• Current CMA or CCMA certificate issued by a recognized credentialing body • 2 years of healthcare experience required • 8 months of previous clinical experience preferred • 1 year of telephonic or call center customer service experience • Experience working in a medical practice or healthcare setting • Familiarity with EHR platforms for documenting patient interactions and scheduling appointments • Experience and training in motivational interviewing and patient education • Comfort discussing serious illness, chronic disease, and end-of-life adjacent topics with patients and families • Strong organizational skills and ability to work independently and manage a high-volume outreach workload • Proficiency with Microsoft and Google applications • Access to a reliable internet connection • Strong written and verbal communication skills • Exceptional interpersonal skills, including conflict resolution and de-escalation techniques • Willingness and ability to work Monday through Friday, 8:30am–5pm Eastern Standard Time, with possibility of overtime • Bilingual English/Spanish preferred • Medical terminology certification preferred • Familiarity with palliative care, home-based care models, or chronic disease management preferred • Legally authorized to work in the United States • Must not require employment visa sponsorship

🏖️ Benefits

• Medical, dental, and vision insurance • Income protection benefits • Flexible PTO • Company holidays • 401k • Access to other wellness benefits • Mileage reimbursement for field roles per IRS guidelines